Axis A1001 - Support

AXISA1001NetworkDoorController&AXISEntryManager
SystemOptions
•thebootprotocol(DHCPorstatic)
•thestaticIPaddress
•thedefaultrouter
•thesubnetmask
•thesystemtime
•theIEEE802.1Xsettings
ClickDefaulttoresetallsettings,includingtheIPaddress,tothefactorydefaultvalues.Thisbuttonshouldbeusedwithcaution.The
Axisproductcanalsoberesettofactorydefaultusingthecontrolbutton,seeResettoFactoryDefaultSettings,onpage41.
Forinformationaboutrmwareupgrade,seeUpgradingtheFirmware,onpage42.
Support
SupportOverview
TheSetup>AdditionalControllerConguration>SystemOptions>Support>SupportOverviewpageprovidesinformationon
troubleshootingandcontactinformation,shouldyourequiretechnicalassistance.
SeealsoTroubleshooting,onpage42.
SystemOverview
TogetanoverviewoftheAxisproduct’sstatusandsettings,gotoSetup>AdditionalControllerConguration>SystemOptions
>Support>SystemOverview.Informationthatcanbefoundhereincludesrmwareversion,IPaddress,networkandsecurity
settings,eventsettings,andrecentlogitems.ManyofthecaptionsarelinkstotheproperSetuppage.
Logs&Reports
TheSetup>AdditionalControllerConguration>SystemOptions>Support>Logs&Reportspagegenerateslogsandreports
usefulforsystemanalysisandtroubleshooting.IfcontactingAxisSupport,pleaseprovideavalidServerReportwithyourquery.
SystemLog-Providesinformationaboutsystemevents.
AccessLog-Listsallfailedattemptstoaccesstheproduct.TheAccessLogcanalsobeconguredtolistallconnectionstothe
product(seebelow).
ServerReport-Providesinformationabouttheproductstatusinapop-upwindow.TheAccessLogisautomaticallyincluded
intheServerReport.
ParameterList-Showstheproduct'sparametersandtheircurrentsettings.Thismayproveusefulwhentroubleshootingor
whencontactingAxisSupport.
ConnectionList-Listsallclientsthatarecurrentlyaccessingmediastreams.
CrashReport-Generatesanarchivewithdebugginginformation.Thereporttakesseveralminutestogenerate.
TheloglevelsfortheSystemLogandtheAccessLogaresetunderSetup>AdditionalControllerConguration>SystemOptions>
Support>Logs&Reports>Conguration.TheAccessLogcanbeconguredtolistallconnectionstotheproduct(select
Critical,Warnings&Info).
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