Axis A1001 - Troubleshooting; Firmware Issues and Upgrades

To Next Page

To Previous Page

AXISA1001NetworkDoorController&AXISEntryManager

Troubleshooting

CheckingtheFirmware

Firmwareissoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootingaproblem

shouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticularproblem.The

currentrmwareversionintheAxisproductisdisplayedinthepageSetup>AdditionalControllerConguration>BasicSetupand

inSetup>AdditionalControllerConguration>About.

UpgradingtheFirmware

Important

•Yourdealerreservestherighttochargeforanyrepairattributabletofaultyupgradebytheuser.

•Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providingthefeaturesareavailableinthe

newrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Note

•Aftertheupgradeprocesshascompleted,theproductwillrestartautomatically.Ifrestartingtheproductmanuallyafter

theupgrade,alwayswait5minutesevenifyoususpecttheupgradehasfailed.

•Becausethedatabaseofusers,groups,credentials,andotherdatawillbeupdatingafterarmwareupgrade,therst

start-upcouldtakeafewminutestocomplete.Thetimerequiredisdependentontheamountofdata.

•WhenyouupgradetheAxisproductwiththelatestrmwarefromAxiswebsite,theproductreceivesthelatestfunctionality

available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgrading

thermware.

Toupgradetheproduct’srmware:

1.Savethermwareletoyourcomputer.ThelatestversionofthermwareisavailablefreeofchargefromAxiswebsite

atwww.axis.com/techsup

2.GotoSetup>AdditionalControllerConguration>SystemOptions>Maintenanceintheproduct’swebpages.

3.UnderUpgradeServer,clickBrowseandlocatetheleonyourcomputer.ClickUpgrade.

4.Waitapproximately5minuteswhiletheproductisbeingupgradedandrestarted.Thenaccesstheproduct.

EmergencyRecoveryProcedure

Ifpowerornetworkconnectionislostduringtheupgrade,theprocessfailsandtheproductbecomesunresponsive.FlashingredStatus

indicatorindicatesafailedupgrade.Torecovertheproduct,followthestepsbelow.Theserialnumberisfoundontheproduct’slabel.

1.InUNIX/Linux,typethefollowingfromthecommandline:

arp-s<IPaddress><serialnumber>temp

ping-l408<IPaddress>

InWindows,typethefollowingfromacommand/DOSprompt(thismayrequirethatyourunthecommandpromptas

anadministrator):

arp-s<IPaddress><serialnumber>

ping-l408-t<IPaddress>

2.Iftheproductdoesnotreplyin30seconds,restartitandwaitforareply.PressCTRL+CtostopPing.

3.Openabrowserandtypeintheproduct’sIPaddress.Inthepagethatopens,usetheBrowsebuttontoselecttheupgrade

letouse.ThenclickLoadtorestarttheupgradeprocess.

Other manuals for Axis A1001