AXISM32-LVENetworkCameraSeries
Troubleshooting
Colorsaturationis
differentinH.264and
MotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapter’s
documentationformoreinformation.
Lowerframeratethan
expected
•See.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidth
available.
•Lowertheimageresolution.
•Logintothedevice’swebpageandsetacapturemodethat
prioritizesframerate.Ifyouchangethecapturemodetoprioritize
framerateitmightlowerthemaximumresolution,dependingonthe
deviceusedandcapturemodesavailable.
•Themaximumframespersecondisdependentontheutility
frequency(60/50Hz)oftheAxisdevice.
Can'tselectH.265
encodinginliveview
Webbrowsersdon’tsupportH.265decoding.Useavideomanagement
systemorapplicationthatsupportsH.265decoding.
Problemsretrievingadditionalvideostreams
•‘VideoError’displayedinAXISCompanion,or
•‘Stream:Error.Somethingwentwrong.Maybetherearetoomanyviewers.’in
Chrome/Firefox,or
•‘503serviceunavailable’errorinQuickTime,or
•‘Cameranotavailable’displayedinAXISCameraStation,or
•‘Errorreadingvideostream’messageinbrowserwhenusingtheJavaapplet
Thiscameraisdesignedtodeliveruptofourdifferentstreams.Ifafifthuniquestreamisrequested,the
cameracan’tprovideit,andanerrormessageisdisplayed.Theerrormessagedependsonthewaythe
streamisrequested.Thestreamsareusedonafirstcome,firstservedbasis.Examplesofinstances
thatuseastreamare:
•Liveviewinginawebbrowserorotherapplication
•Whilerecording-continuousormotiontriggeredrecording
•Aneventthatusesimagesonthecamera,forexampleaneventthatsendsane-mailwith
animageeveryhour
•Aninstalledandrunningapplication,suchasAXISVideoMotionDetection,willalwaysconsume
avideostream,whetheritisusedornot.Astoppedapplicationdoesnotconsumeavideo
stream.
Thecameracandelivermorethanfoursimultaneousstreamsprovidedtheconfigurationofanyadditional
streamisidenticaltoanyofthefirstfourstreams.Identicalconfigurationimpliesexactlythesame
resolution,framerate,compression,videoformat,rotationetc.Formoreinformationseethewhitepaper
“Maxnumberofuniquevideostreamconfigurations”,availableat
axis.com
.
Performanceconsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffectthe
performance.Somefactorsaffecttheamountofbandwidth(thebitrate)required,otherscanaffectthe
framerate,andsomeaffectboth.IftheloadontheCPUreachesitsmaximum,thisalsoaffectsthe
framerate.
Thefollowingfactorsarethemostimportanttoconsider:
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichin
turnaffectsthebandwidth.
•RotatingtheimageintheGUIwillincreasetheproduct'sCPUload.
•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•AccessbylargenumbersofMotionJPEGorunicastH.265clientsaffectsthebandwidth.
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