Axis W10 Series Manual

Axisbodywornsolution
Troubleshooting
Problem
CauseSolution
canincreasethetimeittakes
togettherstGPSposition.
Locationdataisturnedoffin
thecameraprole.
Gotothecameraproleand
turnonLocationdata.
Thebodywornsystemtimeis
wrong.
Setacorrectsystemtime.We
recommendusingNTPserver
(DHCP)orNTPstaticand
fallbackserverasopposedto
Manualtime,astheseensure
anaccuratesystemtime.
Can’tremovecamera.
Anextensionsystemcontroller
hasbeendisconnected
physicallyfromthesystem
beforeitwasremovedinAXIS
BodyWornManager.This
preventsthesystemfrom
verifyingthetransferstatus.
Tomakesurethatallcontent
hasbeentransferredto
thecontentdestination,
removetheextensionsystem
controllerinAXISBodyWorn
Managerbeforeyouremove
itfromthesystemphysically.
Thenyoucanremovethe
camera.
DockingstationDockingstationLEDdoesn't
turnon.
Thedockingstationdoesn't
havepower.
Connectthedockingstation
tothepowersupply.Docking
stationscan'tbepoweredby
PoE.
Youareusinganoldversionof
AXISIPUtility.
UpgradetoAXISIPUtility
version4.14orlater.
Systemcontrolleristurnedoff.Connectthesystemcontroller
tothepowersupply.
SystemcontrollerCan'tndsystemcontrollerin
AXISIPUtility.
Systemcontrollerisnot
connectedcorrectlytothe
network.
Connectthesystemcontroller
tothenetwork.
Contentdestinationis
unavailable.
Checkthecontentdestination
statusontheDashboardon
page49inAXISBodyWorn
Manager.
Manysimultaneousofoads
affecttransferspeed.
OpenthedeviceinAXISBody
WornManagertocheckthe
transferstatus.Waitfor
recordingstobetransferred.
Transferstatushistoryis
displayedforthreedaysafter
thetransferiscomplete.
Camerawasundockedbefore
thetransferoftherecording
wascompleted.
OpenthedeviceinAXIS
BodyWornManagertocheck
thetransferstatus.Dock
thecameraandwaitforall
recordingstobetransferred.
Transferstatushistoryis
displayedforthreedaysafter
thetransferiscomplete.
Thetimeinthebodyworn
systemdoesn'tmatchthetime
ofthecontentdestination.
Makesurethatthebody
wornsystemandthecontent
destinationhavematching
time.
Recordingsdon'tappearin
contentdestination.
Contentdestination
46

Axis W10 Series Specifications

General

Brand	Axis
Model	W10 Series
Category	Security Camera
Language	English