Axis W701 User Manual

Axisbodywornsolution
Troubleshooting
Problem
CauseSolution
thecamerais8daysoldwhen
docking,thentherecording
willbedeletedwhenitreaches
thecontentdestination.
Thecamerahasbeenremoved
fromthecontentdestination.
Renametheuserthatthe
cameraisassignedto,and
restartthesystemcontroller.
Contentdestinationsnormally
acceptrecordingsfrombody
wornusersandcamerasthat
havebeenremovedfromthe
contentdestination.Butif
thisisn’tsupported,andyou
removeusersorcameras
inthecontentdestination
insteadofinAXISBodyWorn
Manager,recordingsmight
notbetransferredfromthe
systemcontroller.
SeeRetrieverecordingsfrom
systemcontrolleronpage36
Thetimeinthebodyworn
systemdoesn'tmatchthetime
ofthecontentdestination.
Makesurethatthebody
wornsystemandthecontent
destinationhavematching
time.
Recordingistransferredfrom
cameratosystemcontroller,
butnotfromthesystem
controllertothecontent
destination.
Ittooktoolongtoofoadthe
recordingsfromthecamerato
thesystemcontrollerbecause
theconnectionbetweenthe
cameraandthedocking
stationisbad.Thecamera
isdockedincorrectly.The
dockingconnectorsaredirty
orwornout.Thepogopinsin
thedockingbayaredirtyor
wornout.
Maketheallconnectorsare
clean.SeeCleaningonpage
46.
Connectionbetweenthebody
wornsystemandthecontent
destinationislost.
Certaincongurations,suchas
theIPaddressofthecontent
destinationwerechanged.
Changeconnectionleon
page30
Can’tcompletepairing
Can’tconnecttobodyworn
camera
Can’tuseLiveview
Thewirelessrangebetween
themobiledeviceandthe
bodyworncameraislimited.
Keepthemobiledeviceand
thebodyworncameracloser
together.
Can'tseethefullUserIDin
thevisualwatermark.
Onlytherst12charactersof
theUserIDareshowninthe
visualwatermark.
IftheUserIDislongerthan
12characters,werecommend
includingthemostunique
partofitrst.
AXISBodyWornAssistant
Can’tconnecttobodyworn
camera.
Thepairingisexpired,or
removedfromthebodyworn
system.
Contactthesystem
administratorandrequest
anewpairing.Onceyou
receivetheinformation
needed,opentheappand
followtheinstructionsin
Replaceexistingpairingon
page51.
57

Axis W701 Specifications

General

Brand	Axis
Model	W701
Category	Security Camera
Language	English