20
Smart Pro installation instructions
21. Troubleshooting
Symptom Possible cause Remedy
The opener does
not work from the
transmitter
Garage door in poor condition e.g.
springs may be broken
The opener does not have power
The battery in the transmitter is at
The opener has turned on
“Vacation Mode”
The transmitter button is not
programmed to operate the door.
Check the door’s operation
Plug a device of similar voltage (e.g. a hairdryer)
into the power point and check that it is OK
Replace the battery
Turn off “Vacation Mode”
(Section 15)
Code in the transmitter
One transmitter works
but the other/s do not
Faulty transmitter
Flat battery
Replace transmitter
Replace battery
The chain / belt moves
but the door remains
stationary
The opener is disengaged Re-engage the opener
Motor is running but
chain / belt is not
moving
Damage motor assembly Contact your dealer for support.
The transmitter range
varies or is restricted
Variations are normal depending
on conditions e.g. temperature or
external interference
The battery life is exhausted
Position of the transmitter in the
motor vehicle
Make sure you can see the door when you use
the transmitter.
Check the battery status by pressing a button
(ashing or no light, battery need changing)
Aim the transmitter through the windscreen.
The Courtesy light does
not work
LED has failed Change LED.
Door not moving Possible Auto-lock communication
failure (if installed)
Switch off power to opener, then switch back
on after 30secs (press & hold STOP / SET button
on the opener until the battery backup power
ceases). Press the lock / unlock button on the
lock to test operation.
The door reverses for no
apparent reason
This may occur occasionally from
environmental conditions such as
areas that are windy, dusty or have
extreme temperature changes.
If Safety beams are installed they
may be partially obstructed.
Ensure the door runs smoothly before increasing
the force pressure.
Ensure the beam path is not obstructed. Check
the Alignment.
Door will not close Safety Beam not working
Safety Beam battery at
To access safety close mode, hold the transmitter
button to close for 6 seconds and continue to
hold while the door closes.
Check Safety Beam
Auto Close not working Safety Beam or wiring faulty Repair Safety Beam or replace wiring.
Re-align optics. See Safety Beam instructions.
The door stops or
moves very slowly
under battery
The batteries may have little or no
charge
Connect mains power and leave the batteries to
charge. The batteries may take 24 hours to reach
their maximum charge capacity.
The CLOSE (Blue) LED is
ashing
Limits are not set Set Up Limits (Section 12).
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