4. Troubleshooting
4. TROUBLESHOOTING
4.1 Basic Troubleshooting
Problem solving
In this chapter some problems that might occur while using CSE-200 are listed. For each pr oblem pos
sible causes are given and a
solution is proposed. If you cannot s olve the problem yourself, please contact your loc al IT administrator.
Problem Cause Solution
You are the third person that wants t o
share the content to the display.
The first o r second user has to push his
button to remove his content s o that a
third u ser can share his co ntent. or
As third user, click and hold the Button to
use the Show m e function of ClickShare.
You r screen is not shown on t he display
when pressing the Button.
The ClickShare client software is not
running.
Go to the ClickShare drive and run the
software .
Your audio signal on your PC is muted
Right click on the speaker icon and sw itch
off the mute.
Audio system of the meeting room is not
switched on
Switch on the audio system of the
meeting room.
When using separate audio, audio cable
is not co nnected
Check audio connection between the
Base Unit (audio out, green connec tor)
and the audio s ystem of the meeting
room.
Default speaker is not correctly set . W ith a Button inserted, set Click Share
speaker as your default speaker.
Buttons are not re-paired after changing
the audio setting on the web interface
Re-pair the buttons.
You r screen is shown, but your audio is
not playing on the m eeting room audio
system
Audio setting on the web interface is not
correctly set.
Consult your administrator to select t he
correct audio setting.
You r content is removed from the display
and the LE Ds of your Button are blinking
white.
Connection to the display has been lost. ClickShare tries to restore the connection
automatically. If this fails, the LED s of
the Button start blinking red. You should
unplug the Button from your laptop and
start a new.
The display is switched off. Switch on the display.
Wrong input is selected. Select the correct input.
The display cable is not connected
(correctly).
(Re)insert the display cable to the display
and the Base Unit.
The display does not recognize or is
not able to display the Base Unit output
resolution.
You or an administrator should c hange
the corresponding setting via the w eb
interface.
The Base Unit is in standby mode. Briefly push the standby button on the
Base Unit or plug in a Button and run the
ClickShare client software.
The Base Unit is powered off. Check if power adapter is connected to
the B ase unit and to the wall outlet.
Nothing is shown on the display at all.
The Button’s software is not compatible
with that of the Base unit
Re-pair and update the software of the
Button by inserting it in the front US B port
of Base Unit.
R5900025 CSE-200 16/02/2016
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