4. Troubleshooting
Situation Solution
The content is being ingested
and is not fully available yet
on the system.
Wait for the end of the ingest process to use the content.
The content is listed but some
files are missing.
Try to ingest the content again. Restart the projector. If the problem
persists, escalate the issue including a log package from the system.
This error occurs but the
content is correctly listed in
the browser page.
Restart the projector. If the pro blem persists, delete the content and try
to ingest it again. If the problem persists, escalate the issue including
a log package from the system.
Code 10582: “storage - requested key not found” ( Warning)
Situation Solution
The content key is not
present on the system.
Check if the content key is present in the browser page. Check if the
content or its keys were not deleted.
This error occurs but the
content key is listed in the
browser page.
Restart the projector. If the problem persists, delete the content key
and try to ingest it again. If the problem persists, escalate the issue
including a log package from the system.
Code 10583: “storage - read from storage error” (Error)
Situation Solution
An error occurred while
reading d ata from the
storage.
Restart the projector. If the problem persists, escalate the issue
including a log package from the system.
Code 10584: “storage - read from database error” (Error)
Situation Solution
An error occurred while
reading d ata from the
database.
Restart the projector. If the problem persists, escalate the issue
including a log package from the system.
Code 10585: “storage - the storage mount failed - cannot access storage” (Error)
Situation Solution
The local storage cannot be
mounted.
Restart the projector. If the problem persists, escalate the issue
including a log package from the system.
Code 10586: “storage - the RAID is degraded” (Warning)
Situation Solution
The local storage is degraded
because one HDD has failed.
Check the LED status on all HDDs to identify the failed HDD. Replace
the HDD with a new one. A RAID rebuild operation will be initiated
automatically. The system should remain powered on until the rebuild
is complete. If a power cycling occurs during the rebuild a new
complete rebuild will start on next reboot.
Code 10587: “storage - HDD 1 errors detected - possible HDD 1 failure” (Warning)
Situation Solution
Errors have been detected on
HDD 1. This HDD is probably
going to fail.
Replace the HDD with a new one. A RAID rebuild operation will be
initiated automatically. The system should remain powered on until the
rebuild is complete. If a power cycling occurs during the rebuild a new
complete rebuild will start on next reboot.
34 R5906594 ICMP 09/11/2016
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