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4. Troubleshooting

Code 10602: “save show - show selected in player - cannot save show” (Error)

Situation Solution

The show cannot be saved

because it is selected in the

player .

Unload the show from the player to be able to save a new show with

thesametitle.

Code 10603: “save show - invalid title format - save show rejected” (Error)

Situation Solution

The show cannot be stored

on the system because its

title is not well formatted.

Remove any leading or trailing spaces from the show title and retry.

Code 10620: “content not found - cannot delete co ntent” (Error)

Situation Solution

The content cannot be

deleted because it is not on

the local storage.

Check if the content is present in the browser page. The content may

already have been deleted.

The content cannot be

deleted but it is listed on the

browser.

Restart the projector. If the problem persists, escalate the issue

including a log package from the system.

Code 10621: “content selected in player - cannot delete content” (Error)

Situation Solution

The content cannot be

deleted because it is selected

in the player.

First unload the content from the player then delete the content.

Code 10622: “content being ingested - cannot delete content” (Error)

Situation Solution

The content cannot be

deleted because it is being

ingested.

First cancel the ingest job then d elete the content if it is listed in the

browser. Canceling an ingest job may result in deleting the content

being ingested.

Code 10623: “content being checked - cannot delete content” (Error)

Situation Solution

The content cannot be

deleted because it is being

checked.

First cancel the integrity check then delete the content.

Code 10624: “database error - cannot delete content” (Error)

Situation Solution

An error occurred while

removing the content from

the database.

Restart the projector. If the problem persists, escalate the issue

including a log package from the system.

Code 10625: “key being ingested - cannot delete key” (Error)

Situation Solution

The key cannot be deleted

because it is being ingested.

First cancel the ingest job then delete the key if it is listed in the browser.

R5906594 ICMP 09/11/2016 37

Brand	Barco
Model	ICMP
Category	Server
Language	English

Barco ICMP User Manual

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Barco ICMP Specifications