4. Troubleshooting
Code 10626: “key not found - c annot delete key” (Error)
Situation Solution
The key cannot be deleted
because it is not on the local
storage.
Check if the key is present in the browser page. The key may have
already been deleted.
The key cannot be deleted
but it is listed on the browser.
Restart the projector. If the problem persists, escalate the issue
including a log package from the system.
Code 10627: “database error - cannot delete key” (Error)
Situation Solution
An error occurred while
removing the key from the
database.
Restart the projector. If the problem persists, escalate the issue
including a log package from the system.
Code 10628: “key selected in player - cannot delete key” (Error)
Situation Solution
The key cannot be deleted
because the related content
is selected in the player.
First unload the content from the player then delete the key.
Code 10629: “clip referenced in a show” (Warning)
Situation Solution
The clip being deleted is
referenced in a show.
Ifthedeletionisconfirmed, the clips will be deleted and shows
referencing it will become incomplete.
Code 10630: “key still valid” (Warning)
Situation Solution
The key being deleted is still
valid for playback.
Ifthedeletionisconfirmed, the related content might not play anymore
if no more valid key are present on the system.
Code 10631: “show scheduled” (Warning)
Situation Solution
The show being deleted is in
the schedule.
If the deletion is confirmed, the system will remove the show from the
schedule.
Code 10632: “show is referenced by a cue” (Warning)
Situation Solution
The show being deleted is
referenced by an automation
cue.
If the deletion is confirmed, the automation cue will become invalid.
Code 10640: “ingest - not available - cannot scan or ingest” ( Error)
Situation Solution
Ingest functionality is not
properly initialized.
Restart the projector. If the problem persists, escalate the issue
including a log package from the system.
38 R5906594 ICMP 09/11/2016
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