Barco ICMP - Page 43

4. Troubleshooting
Code 10641: “ingest scan - invalid source url - cannot scan source” (Error)
Situation Solution
Thescanfailedbecausethe
source URL is not correctly
formatted.
Check the remote storage settings for the selected source.
Thescanfailedbecausethe
source is using a protocol
that is not supported by the
current ICMP version.
Check the ICMP version and the protocol defined in the settings.
Code 10642: “ingest scan - connection to source failed - cannot scan source”
(Error)
Situation Solution
Thescanfailedbecausethe
source refers to an invalid
server.
Check the settings for the selected source.
Thescanfailedbecausethe
source refers to a server that
rejects the connection.
Check that the remote server is running properly, check its configuration
and logs. Some remote servers may have a limited number of
connections or other restrictions.
Thescanfailedbecausethe
network path from the ICMP
totheremotesourceisnot
correct.
Check the network configuration.
Code 10643: “ingest scan - timeout connecting t o source - cannot scan source”
(Error)
Situation Solution
Thescanfailedbecausethe
source refers to an invalid
server.
Check the settings for the selected source.
Thescanfailedbecausethe
source refers to a server that
rejects the connection.
Check that the remote server is running properly, check its configuration
and logs. Some remote servers may have a limited number of
connections or other restrictions.
Thescanfailedbecausethe
network path from the ICMP
totheremotesourceisnot
correct.
Check the network configuration.
Code 10644: “ingest scan - source scan not started - scan report not available”
(Error)
Situation Solution
There are no ingest scan
data available because the
scan of a source was not
properly started.
The Barco (Web) Commander or TMS applications should start the
scan of a source before reading the scan report.
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