4. Troubleshooting
Code 10724: “license - license decryption error - add license rejected” (Error)
Situation Solution
The license cannot be
added because it cannot be
decrypted on this system. It
was probably created with
another system certificate.
Report the error and request a new license. Provide this system
certificate.
Code 10725: “license - invalid license signer c hain - add license rejected” (Error)
Situation Solution
The license cannot be added
because its signer is not
correct.
Report the error and request a new license.
Code 10726: “license - invalid license signature - add license rejected” (Error)
Situation Solution
The license cannot be added
because the signature is not
correct. The file was probably
modified or tampered.
Report the error and request a new license.
Code 10727: “license - license out of date - add license rejected” (Error)
Situation Solution
The license cannot be
added because it is not valid
anymore.
Report the error and request a new license.
Code 10728: “license - license outside signer time window - add license rejected”
(Error)
Situation Solution
The license cannot be added
because the signer time
window is not respected.
Report the error and request a new license.
Code 10729: “license - license file cannot b e saved - add license rejected” (Error)
Situation Solution
The license cannot be added
because an error occurred
while storing the license.
Restart the system and retry.
Code 10730: “license - license n ot found - cannot retr
ieve license” (Error)
Situation Solution
The license cannot be
retrieved because the unique
identifier is not found on the
system.
Check the license is still present on the system.
R5906594 ICMP 09/11/2016 47
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