4. Troubleshooting
Code 10924: “player - invalid CPL signature - cannot play” (Error)
Situation Solution
The play cannot start
because one of the CPLs has
an invalid signature.
Request a CPL with a valid signature from the content provider.
Code 10925: “player - invalid CPL signer c hain - cannot play” (Error)
Situation Solution
The play cannot start
because the signature of
one CPL was generated with
an invalid or non-compliant
signer chain.
Request a CPL that is signed with a valid signer chain from the content
provider.
Code 10926: “p layer - invalid CPL envelopped digest - cannot play” (Error)
Situation Solution
The play cannot start
because one of the CPL
digests used for the signature
does not match.
Request a CPL with a valid signature from the content provider.
Code 10927: “player - missing CPL assets - cannot play” (Error)
Situation Solution
The play cannot start
because one of the CPLs is
missing one ore more assets.
Ingest the CPL that is incomplete to add the missing assets.
Code 10928: “p layer - corruption in CPL assets - play might fail” (Warning)
Situation Solution
The play can start but one or
more assets are corrupted
and could cause problems or
failure during playback.
It is highly recommended to delete and re-ingest corrupted content. If
the source DCP is corrupted, then a healthy DCP should be requested.
The playback of such content can create picture or audio artefacts
or could simply fail.
Code 10929: “player - integrity check initialization error - cannot play” (Error)
Situation Solution
The security module cannot
compute valid integrity check
values because the content
HMAC values are incorrect.
Request a DCP with valid HMAC values from the content provider.
The security module cannot
compute valid integrity
check values because the
content HMAC values are not
supported.
Update the ICMP to a version supporting the HMAC values.
R5906594 ICMP 09/11/2016 53
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