Barco ICMP User Manual

4. Troubleshooting
Code 10930: “player - no valid KDM found - cannot play” (Error)
Situation Solution
The play cannot start
becausetherearenovalid
KDMs for at least one of the
encrypted clips.
Ingest a valid KDM for the encrypted CPL.
Code 10931: “p layer - KDM not found - selection failed” (Error)
Situation Solution
The selection in the player
failed because the requested
KDM is missing on the local
storage.
Check that the KDM is listed in the content browser. Delete the KDM
and ingest it again.
Code 10932: “player - KDM read error - selection failed” (Error)
Situation Solution
The selection in the player
failed because the system
failed to read the requested
KDM file.
Delete the corrupted KDM and ingest it again.
The selection in the player
failed because the system
failed to read information for
the requested KDM in the
database.
Restart the projector. If the problem persists, delete the KDM and
ingest it again. If the problem persists, escalate the issue including
a log package from the system.
Code 10933: “player - KDM not compliant with standard (SMPTE 430-1) - cannot
play” (Error)
Situation Solution
The play cannot start
because one KDM is not
compliant with SMPTE 430-1
standard.
Request a KDM that is SMPTE 430-1 compliant. More details can be
found in the syslog.
Code 10934: “player - invalid KDM signer chain - KDM rejected” (Error)
Situation Solution
The play cannot start
because the signature of one
KDM was generated with
an invalid or non-compliant
signer chain.
Request a KDM that is signed with a valid signer chain from the
content provider.
Code 10935: “player - invalid KDM envelopped digest - KDM rejected” (Error)
Situation Solution
The play cannot start
because one of the KDM
digests used for the signature
does not match.
Request a KDM with a valid signature from the content provider.
54 R5906594 ICMP 09/11/2016

Barco ICMP Specifications

General

Brand	Barco
Model	ICMP
Category	Server
Language	English