4. Troubleshooting
Code 10936: “player - invalid KDM signat ure - KDM rejected” (Error)
Situation Solution
The play cannot start
because one of the KDMs
has an invalid signature.
Request a KDM with a valid signature from the content provider.
Code 10937: “player - a sset keys invalid match in the KDM - KDM rejected” (Error)
Situation Solution
The play cannot start
because one of the KDMs
is referencing keys that are
not matching with the keys
referenced by the CPL.
Request a KDM or a CPL with matching decryption keys.
Code 10938: “player - invalid trusted device list in the KDM - KDM rejected” (Error)
Situation Solution
The play cannot start
because one of the KDMs
contains an invalid trusted
device list (TDL).
Request a KDM with a valid or a generic TDL. Note the ICMP is a
permanently married system and doesn’t process the TDL but it needs
to check that the TDL is properly formatted. For the same reason,
the ICMP only provides one certificate while separate IMB - ICP
configurations (non-permanently married) would provide 2 distinct
certificates.
Code 10939: “player - missing trusted device list in the KDM - KDM rejected” (Er-
ror)
Situation Solution
The play cannot start
because one of the KDMs
does not contain a trusted
device list (TDL). The KDM
should at least reference a
generic TDL.
Request a KDM with a valid or a generic TDL. Note the ICMP is a
permanently married system and doesn’t process the TDL but it needs
to check that the TDL is properly formatted. For the same reason,
the ICMP only provides one certificate while separate IMB - ICP
configurations (non-permanently married) would provide
2distinct
certificates.
Code 10940: “player - K DM not matching the IMB certificate - KDM rejected” (Er-
ror)
Situation Solution
The play cannot start
because one of the KDMs is
not targeted for the current
ICMP certificate. The KDM is
targeted for another device
with another certificate.
Ingest a KDM for the current ICMP certificate. The certificate can be
exported from the about box of the Barco (Web) Commander or from
Barco Communicator.
R5906594 ICMP 09/11/2016 55
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