4. Troubleshooting
Code 10941: “player - KDM decryption error - KDM rejected” (Error)
Situation Solution
The play cannot start
because one of the KDMs
could not be decrypted.
Restart the projector. If the problem persists, escalate the issue
including a log package from the system.
The play cannot start
because one of the KDMs
is invalid and cannot be
decrypted.
Check the system log and request a new KDM.
Code 10942: “player - unvalidated CPL referenced in KDM - KDM rejected” (Error)
Situation Solution
The play cannot start
because the targeted KDM
is referencing a C PL that
was not previously validated.
TMS application is trying to
load a CPL with an explicit
KDM which is not matching.
For such operations, TMS applications should provide a correct explicit
KDM that matches the selected CPL.
Code 10943: “player - Media Player input used - input switching rejected” (E
rror)
Situation Solution
The system cannot switch to
an alternative input because
the Media Player input is
currently used: a playback is
running.
Wait for the end of the playback or stop the current playback before
switching to the alternative input.
The system cannot switch to
an alternative input because
the Media Player input is
currently used: the scheduler
is enabled.
Disable the scheduler and stop any running playback before switching
to the alternative input.
Code 10944: “player - service door tamper - cannot play” (Error)
Situation Solution
The play cannot start
because a service door
tamper is being reported.
Close the service door and clear the tamper from the projector.
Code 10945: “player - board insertion tamper - cannot play” (Error)
Situation Solution
The play cannot start
because an insertion tamper
is being reported. The
insertion tamper is triggered
when the ICMP is removed
from a projector but is only
reported when inserted in a
new projector.
Make sure the board is properly inserted and clear the insertion tamper
from the projector.
56 R5906594 ICMP 09/11/2016
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