GB
36
10. SERVICE / FEEDBACK
If you have any questions about your battery after your purchase or during operation, please con-
tact the seller of the product� They will explain how to proceed� If the seller is unable to help you,
please contact our service department� Please contact us in advance by email with information
and an explanation of the problem, possibly with pictures� If you need to return a battery to us,
please note the following instructions for quick processing:
• If possible, use the original packaging as the shipping box�
• If you no longer have the original packaging, please use suitable (UN-certified) packaging to
ensure adequate protection against transport damage�
• If the goods are not shipped in the original packaging or UN-certified packaging, we will have
to charge for the new packaging when the product is returned��
• Shipping is at the sender‘s own risk�
Please enclose the following with the return:
• Copy of the invoice
• Reason for the return
• A precise and detailed description of the fault
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