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Chapter 5: Troubleshooting
If your router is not functioning properly, please refer to the suggested solutions provided in this
chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly
contact your service provider or Billion for support.
Problems with the router
Problem Suggested Action
None of the LEDs lit when the router
is turned on
Check the connection between the router and the
adapter. If the problem persists, most likely it is due to
the malfunction of your hardware. Please contact your
service provider or Billion for technical support.
You have forgotten your login
username or password
Try the default username & password (Please refer to
Chapter 3). If this fails, restore your router to its default
setting by pressing the Reset button for more than 6
seconds.
Problems with WAN interface
Problem Suggested Action
Initialization of SHDSL connection
(linesync) fail
Make sure that telephone cable is properly connected
between the SHDSL port and the wall jack. When the
SHDSL LED on the front panel does not light, check
your VPI, VCI, encapsulation type and the multiplexing
settings type to see if thet are as same as those pro-
vided by your ISP and then reboot the router. If you still
have problems, please verify these settings with your
ISP.
Problem with LAN interface
Problem Suggested Action
Cannot PING any PC on LAN Check the Ethernet LEDs on the front panel. The LED
should be on for the port that has a PC connected. If it
does not light, check to see if the cable between your
router and the PC is properly connected. Make sure
you have rst uninstalled your rewall program before
troubleshooting.
Verify that the IP address and the subnet mask are consistent between the router and the worksta-
tions.
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