Bicycle has reduced range and/or speed
Charge the batteries for recommended time
Faulty and/or old batteries
Inflate the tires to their recommended pressure
Brakes dragging against the disc
Adjust the brakes and/or the caliper
Riding in uneven terrain, headwind, etc.
Reduced range to be expected
Hub motor makes a "clicking" noise and has
reduced power and/or shuts off
Charge batteries for recommended time
Replace the hub motor/wheel
No power when the switch is
turned "ON"
Check all of the connectors
Inspect all wires for a damaged faulty switch
Replace the switch and re-test the faulty controller
Replace controller and re-test
Bicycle runs at full speed
without pedaling
Replace TMM sensor and re-test the faulty throttle
Replace throttle and re-test Faulty controller
Replace the controller and re-test
Battery indicates full charge when tested at the
charger port but bicycle doesn't operate
Poor contact between battery terminals
Inspect and clean the battery terminals
Bicycle (RMB or STB Series) works in TAG
mode but not in PAS mode
Sensor and sensor ring not aligned
Realign so there isn’t a gap between sensor and ring
Faulty "White Box" sensor ring is 1-2mm
Replace "White Box" and retest
Throttle does not spring back to neutral position
Grip jammed against throttle
Adjust the gap 1-2mm between grip and the throttle
Bicycle has intermittent power
Check all of the connectors
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