TGRADIENT Manual __________________________________________________________ 32
14 Instructions for return shipment
In case of faults occurring with our TGRADIENT Thermocycler please proceed as follows:
· Return only defective devices. For technical problems which are not definitively recognizable
as device faults please contact the Technical Service Department at Biometra ( Tel.:
+49/551/5068640, Fax: ++49/551/5068666, e-mail: info@biometra.co.uk).
· Important: Cleanse all parts of the instrument of biologically dangerous, chemical or
radioactive contaminants. If a an instrument is contaminated, Biometra will be forced to
refuse to accept the device. The sender of the repair order will be held liable for possible
losses resulting from insufficient decontamination of the device.
· Please prepare written confirmation that the device is free from biologically dangerous and
radioactive contaminants. The declaration of decontamination (see 16) has to be attached to
the outside of the packaging.
· Use the original packing material. If not available, please use a comparable robust box. Be
sure that the instrument fits tightly into the box. When packaging, protect the device in a way
to avoid
· Label the outside of the box with “CAUTION! SENSITIVE ELECTRONIC
INSTRUMENT!”
· Please enclose a note which contains the following:
a) Sender’s name and address,
b) Name of a contact person for further inquiries with telephone number,
c) Description of the fault, which also reveals during which procedures the fault occurred, if
possible
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