Blackberry 9720 - Quick Help; Getting started: Your smartphone

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Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.

Your BlackBerry smartphone at a glance

Inserting the SIM card, media card, and battery

User Guide Quick Help

Main Page

Table of Contents3
Quick Help10
Getting Started: Your Smartphone10
- Remove the Battery Door11
- Insert the Sim Card11
- Insert the Battery12
- Mobile Hotspot Mode13
- Parental Controls13
- Home Screen Customization14
- About Blackberry ID15
- Application Icons18
- Instant Messaging19
- Personal Organizer20
- Sounds and Alerts21
- Home Screen Icons21
- Phone Icons23
- Calendar Icons23
- Camera Icons23
- Video Camera24
- Your Home Screen24
- Home Screen at a Glance24
- Change Themes26
- Set the Number of Icons that Appear on the Home Screen26
- Feature Availability27
- Find more Information28
Popular Topics29
Blackberry App World30
Popular Tips33
Audio and Video Files40
Common Troubleshooting41
- I Can't Send Messages42
- I Forget My Smartphone Password43
Tips and Shortcuts46
Tips: Doing Things Quickly46
Tips: Extending Battery Life47
Tips: Finding Apps48
Tips: Freeing Space for Your Music, Pictures, Videos, and Files48
Tips: Freeing Space to Optimize Your Smartphone's Performance49
Tips: Updating Your Software50
Tips: Keeping Your Information Safe51
Tips: Managing Indicators51
Shortcuts: Phone52
Shortcuts: Messages53
Shortcuts: Files and Attachments54
Shortcuts: Typing with the Physical Keyboard55
Shortcuts: Media56
Shortcuts: Browser57
Shortcuts: Search58
Shortcuts: Calendar59
Troubleshooting: Shortcuts60
Phone61
How To: Phone61
- Make a Call62
- Answer or End a Call62
- Answer a Second Call62
- Place a Call on Hold63
- Emergency Calls65
- Make an Emergency Call65
- Speed Dial67
- Start or Stop Forwarding Calls68
- Fixed Dialing and Smart Dialing69
- Turn on Fixed Dialing70
- Conference Calls71
- Make a Conference Call71
- Call Logs73
- Delete Call Logs73
- Multiple Phone Numbers74
- Phone Options75
- Turn off the Prompt that Appears before You Delete Items76
- Turn on Hearing Aid Mode77
- Voice Mail78
- Set up Your Voice Mail78
- Check Your Voice Mail79
Tips: Phone80
Personalize: Phone80
Troubleshooting: Phone84
- I Can't Check My Voice Mail85
- I Can't Make Calls Using a Voice Command87
- My Headset Makes Calls Instead of My Smartphone87
Voice Commands88
How To: Voice Commands88
- Available Voice Commands89
- Change the Language for Voice Commands89
Troubleshooting: Voice Commands90
Messages92
Getting Started: Messages Application92
How To: Messages Application93
- Show or Hide Messages from the Messages Application94
- View or Hide Call Logs in the Messages Application94
- Compose and Send an Email97
- Check Spelling98
- Save a Message98
- Attach a File to an Email99
- Viewing and Replying to Email100
- View Saved Messages100
- Delete a Message101
- Mark a Message as Read or Unread101
- Synchronizing Email105
- Google Mail108
- Text Messages110
- About Text Messages110
- Compose and Send a Text Message110
- Reply to or Forward a Text Message111
- Add an Appointment to Your Calendar from a Text Message111
- Cell Broadcasting112
- Pin Messages114
- About Pin Messages114
- Contact Cards118
- Security Options for Messages119
- Reset a Blocked Message Counter120
- Change the Default Message Classification126
Tips: Messages Application129
Personalize: Messages Application131
Store Text Messages on Your Sim Card134
Troubleshooting: Messages Application136
- Message Inbox138
- I Can't Turn on Cell Broadcasting141
Files and Attachments142
How To: Files142
Managing Files and Attachments145
Tips: Files148
Troubleshooting: Files149
A Skipped Content Bar Appears in a Document150
Media151
Getting Started: Media151
- Take a Picture152
- Record a Voice Note152
How To: Media153
- Amplify the Volume Using the Audio Boost Feature154
- Copy, Move, Rename, or Delete a File154
- Sort Media Files156
- Receive a Media File Using Bluetooth Technology157
- Supported Audio and Video File Formats and Extensions157
- Shuffle or Repeat Songs159
- Rename or Delete a Playlist160
- Display Closed Captions in Videos161
- Record a Video162
- Camera at a Glance163
- Share a Picture164
- Reduce Blurriness in the Pictures that You Take166
- View Pictures as a Slide Show168
- Voice Notes169
Tips: Media171
Troubleshooting: Media172
- I Can't Open Media Files173
- I Can't Use a Shortcut175
Ring Tones, Sounds, and Alerts176
How To: Ring Tones, Sounds, and Alerts176
- Add or Delete a Contact Alert178
- Silence Your Smartphone178
- Change Alarm Notification Options179
- Turn on or Turn off Event Sounds179
Troubleshooting: Ring Tones, Sounds, and Alerts180
Browser181
How To: Browser181
- Browser Basics182
- Browsing the Internet182
- Browse the Internet182
- View Your Browser History183
- Close the Browser184
- Browser Bookmarks185
- Browser Options187
- Delete Browser History189
- Delete Browsing Information189
- Browser Security190
- Browser Push192
- Rss Feeds193
Tips: Browser194
Personalize: Browser196
Troubleshooting: Browser196
Calendar198
Getting Started: Calendar198
How To: Calendar199
- About Synchronization Conflicts200
- Synchronize Organizer Data over the Wireless Network200
- Manage Data Synchronization Conflicts200
- Calendar Basics201
- Set an Alarm in the Calendar202
- Switch Calendars202
- Respond to a Meeting Invitation203
- Calendar Options205
- Conference Call Meetings206
- Show Tasks in the Calendar206
- Create a Conference Call Meeting from Your Smartphone207
- Create a Conference Call Meeting from Your Computer207
Tips: Calendar208
Personalize: Calendar209
Troubleshooting: Calendar210
Contacts212
Getting Started: Contacts212
- Search for a Contact213
- Synchronizing Contacts213
- About Synchronization and Reconciliation213
How To: Contacts214
- Add a Contact to Your Sim Card215
- Change or Delete a Sim Card Contact216
- About Backing up and Restoring Smartphone Data220
- Contacts Groups221
- Multiple Contact Lists222
- Contact List Options222
- Change the Display Options for Contacts223
Personalize: Contacts224
Troubleshooting: Contacts226
Clock227
Getting Started: Clock227
How To: Clock228
- Silence the Alarm229
- Use the Stopwatch230
- Set Options for Bedside Clock Mode230
- Turn on Bedside Clock Mode230
Personalize: Clock231
Troubleshooting: Clock232
Tasks and Memos234
Create a Task or Memo234
Send a Task or Memo234
Change or Delete a Task or Memo234
Change the Status of a Task234
Hide Completed Tasks235
Show Tasks in the Calendar235
Synchronizing Tasks and Memos235
About Categories237
Categorize a Contact, Task, or Memo237
Create a Category for Contacts, Tasks, or Memos238
Turn off the Prompt that Appears before You Delete Items238
Typing239
How To: Typing239
- Typing Input Methods240
- About Typing Input Methods240
- Set the Cursor Speed242
- Custom Dictionary242
- Set the Touch Screen Sensitivity242
- Set the Trackpad Sensitivity242
- Word Substitution243
- Spelling Checker245
Tips: Typing246
Personalize: Typing247
Troubleshooting: Typing248
Keyboard250
How To: Keyboard250
No Application Opens When I Press a Convenience Key251
Language253
How To: Language253
Input Languages254
Troubleshooting: Language255
Screen Display256
How To: Screen Display256
- Organizing Applications on the Home Screen257
- Change Where Apps that You Download Appear258
- Turn on Flashing Led Notification for Wireless Coverage259
- Use Grayscale or Reverse Contrast for the Screen Display259
Personalize: Screen Display260
Troubleshooting: Screen Display262
GPS Technology264
Getting Started: GPS Technology264
How To: GPS Technology264
- Prevent Others from Tracking Your Location265
- Turn on Gps Technology265
Troubleshooting: GPS Technology266
Maps267
How To: Maps267
Tips: Maps271
Personalize: Maps271
- Change the Display Language for Maps272
- Keep Backlighting on When You Track Your Movement272
Troubleshooting: Maps273
Applications274
Getting Started: Applications274
How To: Applications275
Tips: Applications277
Troubleshooting: Applications279
Blackberry ID283
How To: Blackberry ID283
Tips: Blackberry ID284
Frequently Asked Questions: Blackberry ID284
Blackberry Device Software286
How To: Blackberry Device Software286
Troubleshooting: Blackberry Device Software288
Manage Connections290
Mobile Network290
- Switch Wireless Networks Manually293
- About Roaming and International Roaming293
- Turn on or Turn off Data Service or Set Roaming Options294
- Preferred Wireless Network List294
- About the Preferred Wireless Network List294
- Add a Wireless Network to the Preferred Wireless Network List294
- Delete a Wireless Network from the Preferred Wireless Network List295
- Change the Connection Speed for the Wireless Network295
- Wireless Coverage Indicators296
- I Can't Connect to the Mobile Network297
Wi-Fi Technology298
- Change, Move, or Delete a Saved Wi-Fi Network303
- Prevent Your Smartphone from Connecting to a Saved Wi-Fi Network303
Mobile Hotspot Mode311
Getting Started: Mobile Hotspot Mode311
How To: Mobile Hotspot Mode312
Troubleshooting: Mobile Hotspot Mode315
Bluetooth Technology316
Getting Started: Bluetooth Technology316
How To: Bluetooth Technology318
- Send Contact Cards Using Bluetooth Technology320
- Bluetooth Technology Options321
- Bluetooth Profiles321
- Turn off a Bluetooth Profile322
- Restrict Outgoing Calls323
- Turn off the Prompt that Appears When Connecting or Pairing324
Troubleshooting: Bluetooth Technology325
- I Lose My Connection with a Bluetooth Enabled Car Kit327
- I Can't Share Contacts with a Paired Bluetooth Enabled327
Media Server328
How To: Media Server328
Smart Accessories330
About the Smart Accessories Application330
Set up a New Dock330
Change a Dock Profile330
Delete a Saved Dock Profile331
Power and Battery332
Getting Started: Power and Battery332
How To: Power and Battery332
- Reset Your Smartphone335
- Check the Battery Power Level335
Tips: Power and Battery337
Troubleshooting: Power and Battery338
Storage Space and Media Cards339
How To: Storage Space and Media Cards339
- Restore Smartphone Data from Your Media Card342
- About Compression343
- About File Encryption344
Tips: Storage Space and Media Cards345
Troubleshooting: Storage Space and Media Cards347
Search349
How To: Search349
- Search for Messages350
- Message Search Criteria351
Tips: Search353
Troubleshooting: Search354
Security355
Getting Started: Security355
How To: Security358
- Set or Change Your Smartphone Password359
- Change When Your Smartphone Locks Automatically with a Password360
- Set a Limit for Smartphone Password Attempts360
- Turn on Parental Controls361
- Change Parental Controls362
- Password Keeper363
- Turn on Encryption365
- Sim Card366
- Protect Your Sim Card with a Pin Code366
- Memory Cleaning367
- About Pgp Keys369
- Key Store374
- Certificate Servers376
- Change Connection Information for a Certificate Server376
- Connection Options for Ocsp and Crl Servers376
- Send Connection Information for a Certificate Server377
- About the Key Store377
- Change the Key Store Password378
- Change the Refresh Rate for Certificate Revocation Lists379
- Reject Certificate Revocation Lists from Unverified Crl Servers379
- Smart Cards380
- Import a Certificate from a Smart Card380
- Vpn Settings383
- Verify Security Software Manually384
- Turn off a Prompt for a Third-Party Application Connection386
Tips: Security388
Troubleshooting: Security389
Service Books and Diagnostic Reports392
Run, View, Send, or Delete a Diagnostic Report392
Accept, Delete, or Restore a Service Book392
Set a Default Recipient for Diagnostic Reports393
Find Your Smartphone Model Number and Version of the Blackberry Device Software393
I Can't Run or Submit a Diagnostic Report393
Synchronization394
How To: Synchronization394
- Manage Email Reconciliation Conflicts395
- Your Smartphone396
Troubleshooting: Synchronization397
Accessibility Options399
Getting Started: Accessibility399
How To: Accessibility399
- Audio and Phone Accessibility Options400
- Hearing Aid Mode401
- Tty Support401
- Voice Dialing402
- Typing Accessibility Options403
Calculator405
Use the Calculator405
Convert a Measurement405
Glossary406
Legal Notice408

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Table of Contents

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