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52
Troubleshooting
www.bora.com
Operating situation Cause Remedy
Cooktops
The cooktop is displayed but both
cooking zone displays show an error
and an error code is shown in the
multi-function display
(e.g.
)
No power supply at the cooktop Have a specialist electrician inspect the
cooktop fuse and power connection
respectively
Faulty generator/electronics Contact the BORA Service Team
Cooktop not displayed Cooktop was not recognised Check the communication cable connection
Error codes
Overheating Remove hot objects from the immediately
vicinity of the operating panel
Switch off the system and leave it to cool
Clean the air vents on the bottom of the
appliance (only in the case of Tepan stainless
steel grill CKT)
Contact the BORA Service Team
The cooktops have no output
although a power level has been set
and
is displayed
The demo mode is active Contact your BORA retailer or the BORA
Service Team
Faults on gas cooktop CKG
When operating for the first time or after a prolonged period without use or when the gas bottles have been changed:
Burner doesn’t ignite There is air in the gas pipe Repeat the ignition process, several times if
necessary (tap the required cooking zone and
set a power level).
Gas cooktop does not react (servomotors
do not calibrate and no ignition)
There is a communication error between the
control unit and the cooktop (e.g. in the event of a
power cut).
Perform a reset (see Gas configuration menu)
The gas burner cannot be ignited
electrically.
The fuse or automatic circuit breaker of the
apartment and/or house’s electrical system is
defective or has been triggered.
Change the fuse. Switch the automatic circuit
breaker back on. If necessary, contact a
specialist electrician.
The fuse or the automatic circuit breaker trips
several times.
Contact the BORA Service Team.
The power supply is disconnected. Have a specialist electrician inspect the
power supply.
The gas burners are damp. Dry the gas burner parts (see the Cleaning
chapter).
The gas burner heads and/or the gas burner cover
are not correctly positioned.
Position the gas burner parts correctly
(see the Cleaning chapter).
The electric igniter and/or thermocouple are dirty Remove the dirt (see the Cleaning chapter)
Dirt in the gas burner head Clean the gas burner parts (see the Cleaning
chapter).
The cooktop does not ignite automatically. Try to ignite it again using the touch surface
on the control knob.
= error = information
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