46 en | Troubleshooting MIC IP ultra 7100i │ MIC IP starlight 7100i
2019-07-03 | 0.17 | Installation Manual Bosch Security Systems
15 Troubleshooting
Table of Troubleshooting Issues
The table below identifies issues that could occur with the camera, and how to resolve them.
Note: Refer to the Error Codes section of the manual for descriptions of the error codes that
appear on the OSD. The section also lists recommended actions to resolve the error codes.
Camera reboots frequently or
intermittently
Your camera has an improper network connection.
Test your camera with another power supply.
Check the Bosch website for a software update that
might address the issue.
15.1 Physical reset button
Each camera has a hardware reset button. You may need to press the reset button to reset the
camera to factory defaults if you encounter the following circumstances:
– You can power up the camera but cannot log on to the camera using the web browser.
– The camera doesn’t start up, or fails to power up via PoE.
– The camera cannot search an IP address.
– The camera’s firmware crashed.
– You forgot the password to access the camera.
– The image becomes frozen.
– You cannot update the firmware.
– The camera disconnects from the network at random and needs a reboot.
– The camera no longer finds pre-positions (preset positions).
– You cannot configure the camera using the web browser.
– The camera has no video out.
Notice!
A factory default deletes all camera settings including passwords, network settings, and
image settings.
Complete the following sequence of steps only if you have no other option to restore
operation to the camera.
Steps to complete a hardware reset for all camera models
1. Apply power to the camera.
2. Find the IP address of the camera.
3. Log on to the camera using the web browser. (Note: You can use Configuration Manager
to identify the IP address.)
4. Find the hardware reset button on the camera. (Refer to the figure below to find the reset
button for your camera model.)
5. Push and hold the reset button for more than 8 seconds. The red LED indicator on the
PCBA board will come on to show that the hardware reset started.
Note: You can also use a conductive wire to short the terminal block.
1. Let the camera complete a self-check. When the self-check completes, the red LED will go
off.
2. Find the IP address again.
3. Access the camera using the web browser.
4. Set the initial service-level password for the camera.
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