74 en | Troubleshooting MIC IP ultra 7100i │ MIC IP starlight 7100i
2020-11 | 1.4 |
User Manual
Bosch Security Systems
12 Troubleshooting
Table of Troubleshooting Issues
The table below identifies issues that could occur with the camera, and how to resolve them.
Problem Questions to Ask/Actions to Resolve the Problem
No camera control. – Ensure that the LAN cable has good connection and
is secured.
– Refresh the browser and ensure that video is
updated.
– Cycle the camera's power off and on.
Video is rolling, noisy, or distorted. – Check the integrity of all connectors and splices of
the Ethernet cable.
If O.K., then:
– Contact Bosch Technical Support.
Camera moves when attempting to
move other cameras.
– Check that the camera’s IP address is properly set.
If camera’s IP address is not set, then:
– Use Configuration Manager to confirm that two
cameras do not have the same IP address. If they do,
change the address of one of the cameras.
No Network Connection. – Check all network connections.
– Ensure that the maximum distance between any
two Ethernet connections is 100 m (328 ft) or less.
If O.K., then:
– If you are behind a firewall, ensure that the Video
Transmission mode is set to UDP.
Camera does not operate at all, or
does not operate as expected, after
being subjected to extreme low
temperatures (below -40 ° (-40 °F)).
- Allow the camera to warm up. The camera requires
a 60-minute warm-up prior to PTZ operations.
- If camera does not operate after this warm-up
period, then reset the camera. In the URL line of your
web browser, type “/reset” at the end of the IP
address of the camera.
Camera reboots frequently or
intermittently
Your camera has an improper network connection.
Test your camera with another power supply.
Check the Bosch website for a software update that
might address the issue.
Nothing appears on the screen. Are the power cord and line connection between the
camera and monitor made properly?
The image on the screen is dim. Is the lens dirty? If so, clean the lens with a soft,
clean cloth.
The contrast on the screen is too
weak.
Adjust the contrast feature of the monitor. Is the
camera exposed to strong light? If so, change the
camera position.
The image on the screen flickers. Does the camera face directly into the sun or
fluorescent lighting? If so, reposition camera.
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