Bose 850 - Page 38

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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Bose8 app doesn’t
work on mobile
device
Make sure your mobile device is compatible with the Bose8 app
and meets minimum system requirements. For more information,
refer to the app store on your mobile device.
Uninstall the Bose8 app on your mobile device then reinstall the
app (see page 14).
Soundbar doesn’t
connect to a Bose
SoundLink Bluetooth
speaker or Bose
headphones
Make sure that your speaker or headphones are powered on, within
30 ft (9 m) of the soundbar, and ready to connect to another device.
For more information, refer to your product owner’s guide.
Soundbar doesn’t
reconnect to a
previously-
connected
BoseSoundLink
Bluetooth speaker
On your speaker, use the product controls to cycle through the
product device list until you hear the name for your soundbar. For
product-specific instructions, refer to your speaker owner’s guide.
Soundbar doesn’t
reconnect to
previously-
connected Bose
headphones
Connect using the Bose8 app. You can access this option from the
Settings menu.
Delayed audio from
a connected Bose
SoundLink Bluetooth
speaker or
Bose headphones
Not all Bose SoundLink Bluetooth speakers can play audio in perfect
sync when connected to the soundbar. To check if your product is
compatible, visit: worldwide.Bose.com/Support/Groupworldwide.Bose.com/Support/Groups
Install any available software updates for your speaker or
headphones. To check for updates, open the appropriate Bose app
for your product on your mobile device or visit btu.Bose.combtu.Bose.com on
your computer.