Bose SoundTouch SA-5 Owner's Manual

English - 21
Care and Maintenance
Troubleshooting
Problem What to do
Cannot
complete
network setup
• Connect the system to AC (mains) power.
• Select correct network name and enter password.
• Connect the device and SoundTouch
™
system to the same Wi-Fi
®
network.
• Place the system within range of the router.
• Enable Wi-Fi on the device (mobile or computer) you are using for
setup .
• If network name does not appear or is hidden, select
Manually Connect to Another Network on the
CONNECT TO HOME WI-FI NETWORK screen.
• Close other open applications.
• If using a computer for setup, check firewall settings to ensure that
the SoundTouch
™
app and SoundTouch
™
Music Server are allowed
programs.
• Test your Internet connection by loading SoundTouch.com
• Restart your mobile device or computer, and router.
• Uninstall the app, reset the system, and restart setup.
Cannot
connect to
network
• If your network information has changed or to connect your system to
another network, refer to the in-app help.
• Connect to the network using an Ethernet cable.
Intermittent or
no audio
• Move system away from possible interference (microwaves, cordless
phones, etc.).
• Stop other audio or video streaming applications.
• Move your mobile device closer to the amplifier and away from any
interference or obstructions.
• Move amplifier or audio device closer to wireless router or
access point.
• Ensure volume is not muted or too low.
• Unplug the power cord; reconnect after one minute.
Neither
speaker plays
• Connect the amplifier to AC (mains) power.
• Fully insert the power cord into a fully-powered AC (mains) outlet.
• Play content using the SoundTouch
™
app.
• Disconnect AC power from the amplifier for three minutes. Reconnect
power to the amplifier.
Only one
speaker plays
• Make sure the speaker wires are in good condition.
• Firmly connect the speaker wires at both ends.
One speaker
still does not
play
• Disconnect the wire from the working speaker and attach it to the
non-working speaker. If the speaker does not play, the problem may be
with the speaker and not the speaker wire.
• Disconnect the speaker wire from the terminal block connector.
Connect it to the other terminal block connector. If the speaker plays,
the problem may be the other speaker wire. Replace the speaker wire.
If the speaker does not play, the problem may be in that channel of the
amplifier.

Bose SoundTouch SA-5 Specifications

General

Amplifier class	-
Audio output channels	- channels
Peak power per channel	- W
Signal-to-Noise Ratio (SNR)	- dB
Total Harmonic Distortion (THD)	- %
AC (power) in	Yes
USB 2.0 ports quantity	1
Purpose	Home
Product color	Black
Connectivity technology	Wired & Wireless

Weight and Dimensions

Depth	300 mm
Width	184 mm
Height	77 mm
Weight	1500 g