Bose ULTRA OPEN EARBUDS - Page 45

TROUBLESHOOTING
45
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ENG
SYMPTOM SOLUTION
Bose Music app doesn’t
work on device
Make sure your device is compatible with the Bose Music
app and meets minimum system requirements. For more
information, refer to the app store on your device.
Uninstall the Bose Music app on your device. Reinstall the
app (see page 12).
Earbuds aren't comfortable
or secure
Make sure that you're puing the earbuds on correctly
(see page 13).
Check the earbud fit using a mirror (see page 14). For
best sound quality and microphone performance, adjust the
earbuds so that they’re at about a 45° angle on your ears. If
they don’t feel comfortable or secure, slide them up or down
slightly to find the best position for you.
Visit:
support.Bose.com/UOEsupport.Bose.com/UOE to see how-to videos.
Can't wear earbuds
comfortably with earrings
or piercings
Remove any earrings or piercings before puing on the
earbuds. When the earbuds are secure, put your earrings or
piercings back on.
Check the earbud fit using a mirror (see page 14). For
best sound quality and microphone performance, adjust the
earbuds so that they’re at about a 45° angle on your ears. If
your earrings or piercings make that position uncomfortable,
slide the earbuds up or down slightly to find the best position
for you.
If the magnets on the boom of the earbud barrels stick
to your earrings or piercings, slide the earbuds up or down
slightly to separate them.
Intermittent Bluetooth
connection
Clear the earbud device list (see page 35). Delete the
earbuds from the Bluetooth list on your device, including any
duplicate listings labeled LE (Low Energy). Connect again
(see page 12).
Move your device closer to the earbuds (30 ft or 9 m) and
away from any interference or obstructions.
Reboot the earbuds and charging case (see page 53).