Bose ULTRA OPEN EARBUDS - Page 46

TROUBLESHOOTING
46
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ENG
SYMPTOM SOLUTION
No sound
Make sure you're wearing the correct earbud on the correct
ear. Look for the L (left) and R (right) markings on the barrel of
each earbud.
Check the earbud fit using a mirror (see page 14).
Visit:
support.Bose.com/UOEsupport.Bose.com/UOE to see how-to videos.
Make sure the volume is turned up (see page 17).
Press play on your device to make sure audio is playing.
Play audio from a dierent application or music service.
Play audio from content stored directly on your device.
Clear any debris or wax buildup from the speaker ports.
Restart your device.
No sound from one earbud
Check the earbud fit using a mirror (see page 14).
Visit:
support.Bose.com/UOEsupport.Bose.com/UOE to see how-to videos.
Make sure the software in the Bose Music app is up to date
(see page 42).
Clear any debris or wax buildup from the speaker ports.
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbud status lights display charging status
(see page 30). Remove the earbuds.
Audio and video are out
of sync
Close and re-open the application or music service.
Play audio from a dierent application or music service.
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case.
The earbud status lights display charging status
(see page 30). Remove the earbuds.