TROUBLESHOOTING
51
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ENG
SYMPTOM SOLUTION
Charging case
doesn’t charge
Make sure the USB cable is correctly aligned with the port on
the charging case.
If the charging case baery is fully depleted, make sure the
USB cable is aached long enough for the case to gain an
initial charge. If you remove the cable and the charging case
status light goes out, reaach the USB cable.
Secure both ends of the USB cable.
Try another USB cable.
Make sure the charging case is closed. To help preserve the
baery life, the case should be closed while it’s charging.
Try another wall charger.
If the charging case has been exposed to high or low
temperatures, let the case return to room temperature.
Charge again (see page 27).
If the charging case has been exposed to water, wait until the
USB-C port is completely dry. Charge again (see page 27).
Make sure any charging case accessories are properly
installed and don't prevent the USB cable from securely
connecting to the port on the charging case.
Voice prompt language
isn’t correct
Change the voice prompt language using the Bose Music
app (see page 12). You can access this option from the
Seings menu.
Not receiving
call notifications
Make sure your device isn’t set to Do Not Disturb.
Make sure voice prompts are enabled using the Bose Music
app (see page 12). You can access this option from the
Seings menu.
Make sure you have given the earbuds access to your
contacts in your device Bluetooth menu.
Earbuds don’t connect to a
Bose Smart Soundbar
or Speaker
Make sure you are connecting to a compatible Bose product.
For a list of compatible products, visit:
support.Bose.com/Groupssupport.Bose.com/Groups
With the earbuds in the charging case and the case open,
press and hold the buon on the back of the case until the
earbud status lights slowly blink blue.
Make sure that the earbuds are within 30 ft (9 m) of your
soundbar or speaker.
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