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© 2020 Brivo Systems LLC. All rights reserved. P-MAN-PUB-Panel Networking Guide
Panel Networking Guide
Troubleshooting (ACS6000, ACS300, ACS5000, & IPDC)
The following sections provide material to help ensure that the Brivo control panel networking is operating
properly.
Network Connectivity
If your Brivo control panel is properly congured for the network, your network administrator should be able to see
that it has received an IP address from the local DHCP server. Ask your network administrator to check the “DHCP
Clients Table” on the DHCP server. There should be one entry for each control panel you have installed.
Pinging the Control Panel from another Computer
Your network administrator may use the “ping” utility on another computer on the network to test connectivity to
the Brivo control panel. To use ping on a Windows computer, follow these steps:
1. In the Start menu, select Run.
2. When the Run dialog box opens, enter command in the Open eld. A DOS window displays.
3. Type ping NNN.NNN.NNN.NNN where the N’s stand for the IP address of the Brivo control panel. You can
get this address from the DHCP server or from the Network Status page of the Administrative Interface on
the control panel itself.
4. Read the results of the ping command.
5. If successful, it will provide packet response times and other information.
6. If not, it will say that the node could not be reached.
Pinging another Computer from the Control Panel
You may also wish to verify correct network operation by using the command line interface to ping another
computer on your network or on the Internet.
1. Log into the control panel’s Administrative Interface as described in “Accessing the Administrative Interface.”
2. Click Networking, and then click Tools from the Networking men bar.
3. Enter the IP address or full network name of another computer that is known to have network connectivity
in the Target eld and click Go.
4. If successful, you should see a response like the following within a few seconds:
PING 192.168.192.107 (192.168.192.107): 56 data bytes
64 bytes from 192.168.192.107: icmp_seq=0 ttl=128 time=0.9 ms
64 bytes from 192.168.192.107: icmp_seq=1 ttl=128 time=0.8 ms
64 bytes from 192.168.192.107: icmp_seq=2 ttl=128 time=0.8 ms
64 bytes from 192.168.192.107: icmp_seq=3 ttl=128 time=0.8 ms
64 bytes from 192.168.192.107: icmp_seq=4 ttl=128 time=0.9 ms
--- 192.168.192.107 ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 0.8/0.8/0.9 ms
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