Troubleshooting
59
B
PaperJam Front,Rear
The paper is jammed in the machine. Remove the jammed paper by
following the steps in Paper is jammed
in the front and back of the machine
on page 63.
Make sure the paper guides are set to
the correct paper size.
More than one sheet of paper was
placed in the manual feed slot.
—OR—
Another sheet of paper was placed in
the manual feed slot before the
Touchscreen showed
Put one piece of paper in
Manual Feed Slot, and then
press [OK].
Do not put more than one sheet of
paper in the manual feed slot at any
one time. Wait until the Touchscreen
shows
Put one piece of paper in
Manual Feed Slot, and then
press [OK]. before you feed the
next sheet of paper in the manual feed
slot.
Remove the jammed paper by
following the steps in Paper is jammed
in the front and back of the machine
on page 63.
Paper Jam [Rear] The paper is jammed in the machine. Remove the jammed paper by
following the steps in Paper is jammed
in the back of the machine
on page 62.
Make sure the paper guides are set to
the correct paper size.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
Paper tray not
detected. Please
put the paper tray
firmly back in the
machine.
The paper tray is not completely
inserted.
Slowly push the paper tray completely
into the machine.
Paper or a foreign object has
prevented the paper tray from being
inserted correctly.
Pull the paper tray out of the machine,
and remove the jammed paper or
foreign object. Slowly push the paper
tray completely into the machine.
Screen init. Fail The Touchscreen was pressed before
the power-on initialization was
completed.
Make sure that nothing is touching or
resting on the Touchscreen.
Debris may be stuck between the
lower part of the Touchscreen and its
frame.
Insert a piece of stiff paper between
the lower part of the Touchscreen and
its frame and slide it back and forth to
push out the debris.
Unable to CleanXX
Unable to Init.XX
Unable to PrintXX
Unable to ScanXX
The machine has a mechanical
problem.
—OR—
A foreign object such as a paper clip or
a piece of ripped paper is in the
machine.
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, disconnect the
machine from the power for several
minutes and reconnect it.
Error Message Cause Action
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