Brother HL-L2372DN User Manual

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Confidential
4.2 Troubleshooting for Paper Feeding Problems
Problems related to paper feeding are end user recoverable if following the User Check items.
If the same problem occurs again, follow each procedure in the order of the number described
in the Step column in the tables below.
4.2.1 No paper feeding from paper tray
<User Check>
• Check that the paper is set in the paper tray correctly.
• Check that there is not too much paper set in the paper tray.
• Flip over the paper in the paper tray or rotate the paper 180°.
• Check that the thickness of the paper is 60 to 163 g/m
2
.
• Check that the MP tray is not set as the paper tray.
• Flip through the paper and reset it in the paper tray.
• Clean the paper pick up roller.
Fig. 2-10
Step Cause Remedy
1
Dirt on the paper dust cleaning roller of
the paper tray
Refer to the figure below to clean the paper dust
cleaning roller and inside of the paper dust
cleaning roller cover.
2
T1 roller holder ASSY attachment failure Reattach the T1 roller holder ASSY correctly.
3
Connection failure of the paper feed
motor flat cable
Reconnect the paper feed motor flat cable.
4
Connection failure of the T1 paper feed
sensor harness
(non paper empty sensor models only)
Reconnect the T1 paper feed sensor harness.
5
Connection failure of the T1 clutch harness Reconnect the T1 clutch harness.
6
Connection failure of the T1 paper
empty/paper feed sensor harness
(paper empty sensor models only)
Reconnect the T1 paper empty/paper feed sensor
harness.
7
T1 paper empty actuator coming off Reattach the T1 paper empty actuator.
8
Abrasion of the paper pick up roller Replace the PF kit 1.
9
T1 paper feed sensor failure
(non paper empty sensor models only)
Replace the T1 paper feed sensor PCB ASSY.
10
T1 paper empty sensor failure
(paper empty sensor models only)
Replace the T1 paper empty/paper feed sensor
PCB ASSY.
11
Paper feed motor flat cable failure Replace the paper feed motor flat cable.
12
Paper feed motor failure Replace the paper feed motor.
13
Damaged gears in the paper feed drive
system
Replace the frame L unit.
14
Damaged fuser unit Replace the fuser unit.
15
Main PCB failure Replace the main PCB ASSY.
Paper dust cleaning roller
Paper dust cleaning roller cover
Hooks
<Front side>

Brother HL-L2372DN Specifications

General

Color	No
N-up printing	2, 4, 6, 9, 16, 25
Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Warm-up time (from sleep mode)	9 s
Print speed (black, normal quality, A4/US Letter)	34 ppm
Duplex print speed (black, normal quality, A4/US Letter)	16 ppm
Sustainability certificates	Blue Angel, ENERGY STAR
Display	LCD
Certification	Nordic Swan, GS Mark
Product color	Black
Market positioning	Home & office
Display number of lines	1 lines
Internal memory	64 MB
Noise level (ready)	30 dB
Maximum internal memory	- MB
Sound pressure level (printing)	49 dB
Sound pressure level (quiet mode)	44 dB
Power consumption (off)	0.03 W
Power consumption (ready)	48 W
Power consumption (standby)	6 W
Power consumption (printing)	510 W
Energy Star Typical Electricity Consumption (TEC)	1.227 kWh/week
Printer fonts	Barcode, Bitmap, PCL, Scalable
Maximum duty cycle	15000 pages per month
Recommended duty cycle	0 - 2000 pages per month
Page description languages	PCL 6
Quantity per pack	1 pc(s)
Package depth	360 mm
Package width	356 mm
Package height	183 mm
Package weight	7200 g
Cables included	AC
Included cartridge capacity (black)	700 pages
Cabling technology	10/100Base-T(X)
Security algorithms	SMTP-AUTH, SNMPv3, SSL/TLS
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print, Mopria Print Service
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOS name resolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD, Custom Raw Port/Port9100, SMTP Client, IPP/IPPS, FTP Server, SNMPv1/v2c/v3, HTTP/HTTPS server, TFTP client and server, ICMP, Web Services (Print), SNTP Client
Supported network protocols (IPv6)	NDP, RA, DNS resolver, mDNS, LLMNR responder, LPR/LPD, Custom Raw Port/Port9100, IPP/IPPS, SMTP Client, FTP Server, SNMPv1/v2c/v3, HTTP/HTTPS server, TFTP client and server, ICMPv6, SNTP Client, Web Services (Print)
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8
Custom media width	76.2 - 215.9 mm
Custom media length	127 - 355.6 mm
Duplex media weight	60 - 105 g/m²
Paper tray media types	Plain paper, Recycled paper
Paper tray media weight	60 - 163 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
Multi-purpose tray media types	Bond paper, Envelopes, Labels, Plain paper, Recycled paper
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 230 g/m²
Total input capacity	250 sheets
Total output capacity	150 sheets
Total number of input trays	1
Multi-Purpose tray input capacity	1 sheets

Weight and Dimensions

Depth	283 mm
Width	438 mm
Height	519 mm