Brother MFC 6890CDW User Manual

147
B
B
Troubleshooting B
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
If you are having difficulty with your machine B
Troubleshooting and Routine
Maintenance
B
Printing
Difficulty Suggestions
No printout Check the interface cable or wireless connection on both the machine and your
computer. (See the Quick Setup Guide.)
Make sure the machine is plugged in and not in Power Save mode.
Check to see if the LCD is showing an error message. (See Error and
Maintenance messages on page 155.)
If the LCD says Cannot Print and Replace Ink, see Replacing the ink
cartridges on page 165.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes.
Choose Brother MFC-XXXX (where XXXX is your model name), and make sure
that Use Printer Offline is unchecked.
When you choose the Print Odd Pages and Print Even Pages settings, you may
see a print error message on your computer, as the machine pauses during the
printing process. The error message will disappear after the machine re-starts
printing.
Poor print quality Check the print quality. (See Checking the print quality on page 172.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using. (See
Printing for Windows
®
or Printing and Faxing for Macintosh
®
in the Software
User’s Guide on the CD
-ROM and Paper Size and Type on page 29.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
 The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
packaging.)
 The ink cartridge was in your machine over six months.
 The ink cartridge may not have been stored correctly before use.
Make sure that you are using Brother Original Innobella™ ink.
Try using the recommended types of paper. (See Acceptable paper and other print
media on page 20.)
The recommended environment for your machine is between 20°C to 33°C.

Brother MFC 6890CDW Specifications

General

Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	28 ppm
Digital sender	No
Number of print cartridges	4
Scan to	E-mail, FTP, USB
Duplex scanning	Yes
Grayscale levels	256
Input color depth	48 bit
Image formats supported	BMP, PNG
Copier resize	25 - 400 %
Maximum number of copies	99 copies
Copy speed (black, normal quality, A4)	23 cpm
Copy speed (color, normal quality, A4)	20 cpm
Faxing	Color faxing
Fax memory	480 pages
Modem speed	33.6 Kbit/s
Total input capacity	350 sheets
Total output capacity	50 sheets
Display diagonal	4.2 \
Market positioning	Home & office
Processor family	RISC
Sound pressure level (printing)	50 dB
Media weight (tray 1)	64 - 220 g/m²
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
ISO B-series sizes (B0...B9)	B4, B5
Borderless printing media sizes	A3, A4, A6
Maximum ISO A-series paper size	A3
Scan speed	4.49 sec/page
Dimensions (WxDxH)	540 x 488 x 323 mm
Power requirements	AC 220 -240V, 50/60Hz
Networking features	10/100 Base-TX
Wireless technology	802.11b/g
All-in-one functions	Copy, Fax, Scan
Color all-in-one functions	copy, fax, print, scan
Compatible operating systems	Windows: Vista, 2000 Prof., XP Home Edition/Prof. Edition (32 & 62 bits), Server 2003 (32 & 64 bits), Server 2008. Mac OS X 10.2 & later Linux: for CUPS printing system (x86, x64 environment) Printer & scanner driver
Supported network protocols (IPv4)	IPv4: ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), NetBIOS/WINS, LPR/LPD, Custom Raw Port/Port9100, DNS Resolver, mDNS, FTP Server, TELNET, SNMPv1, TFTP, Scanner Port, LLTD, responder, Web Services, SMTP Client, POP before SMTP, SMTP-AUTH, POP3, APOP, FTP Client, LDAP
Standard interfaces	USB 2.0
USB 2.0 ports quantity	1
Power consumption (standby)	6.4 W
Power consumption (PowerSave)	4.5 W
Power consumption (average operating)	29 W
Operating relative humidity (H-H)	20 - 80 %
Package weight	22100 g
Bundled software	Brother MFL-pro suite in Windows: BrotherControlCentre 3 Scansoft Paperport 11SE + OCR, Macintosh:BrotherControlCentre 2 Newsoft Presto! Page manager 7