Troubleshooting
83
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can correct most errors and perform routine maintenance by yourself. If you need more help,
the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
Error Message Cause Action
Access Denied The function you want to use is
restricted by Secure Function
Lock 2.0.
Contact your administrator to check your
Secure Function Lock Settings.
Access Error The device is removed from
the USB direct interface while
the data is processing.
Press Stop/Exit. Reinsert the device and try to
print with Direct Print.
Cartridge Error
Put the Toner
Cartridge back
in.
The toner cartridge is not
installed correctly.
Pull out the drum unit and toner cartridge
assembly, take out the toner cartridge, and put
it back into the drum unit again. Put the drum
unit and toner cartridge assembly back in the
machine.
Comm.Error Poor telephone line quality
caused a communication error.
Send the fax again or connect the machine to
another telephone line. If the problem
continues, call the telephone company and ask
them to check your telephone line.
Connection Fail You tried to poll a fax machine
that is not in Polled Waiting
mode.
Check the other fax machine’s polling setup.
Cooling Down
Wait for a while
The temperature of the drum
unit or toner cartridge is too
hot. The machine will pause its
current print job and go into
cooling down mode. During the
cooling down mode, you will
hear the cooling fan running
while the LCD shows Cooling
Down, and Wait for a
while.
Make sure that you can hear the fan in the
machine spinning and that the exhaust outlet is
not blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use it
for several minutes.
If the fan is not spinning, disconnect the
machine from the power for several minutes,
then reconnect it.
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