Troubleshooting and routine maintenance
139
C
Cover is Open The fuser cover is not closed
completely or paper was jammed
in the back of the machine when
you turned on the power.
Close the fuser cover of the machine.
Make sure paper is not jammed inside
the back of the machine, and then close
the fuser cover and press Start.
Disconnected The other person or other
person’s fax machine stopped the
call.
Try to send or receive again.
Document Jam The document was not inserted
or fed correctly, or the document
scanned from the ADF was too
long.
See Document jams on page 144 or Using
the automatic document feeder (ADF)
on page 21.
Drum Error The corona wire on the drum unit
needs to be cleaned.
Clean the corona wire on the drum unit. (See
Cleaning the corona wire on page 154.)
The drum unit has reached the
end of its life.
Replace the drum unit. (See Replacing the
drum unit on page 162.)
DR mode in Use
(except New Zealand)
The machine is set to Distinctive
Ring mode. You can not change
the Receive Mode from Manual to
another mode.
Set Distinctive Ring to off.
For Austlaria, see Telstra
®
FaxStream
®
Duet
®
(Distinctive Ringing) on page 54.
For Other countries, see Distinctive Ringing
(For Singapore and Hong Kong) on page 59.
Duplex Disabled The duplex tray is not installed
properly.
Remove the duplex tray and install it again.
Faxability On
For New Zealand
The machine is set to Faxability
mode. You can not change the
Recieve Mode from Manual to
another mode.
Set Faxability to off.
See FaxAbility on page 57.
Fuser Error The temperature of fuser unit
does not rise at a specified
temperature within specified time.
Turn the power switch off, wait a few
seconds, and then turn it on again. Leave the
machine for 15 minutes with the power on.
The machine can be turned off for up to 60
hours without losing faxes stored in the
memory. (See Transferring your faxes or Fax
Journal report on page 143.)
The fuser unit is too hot.
Jam Duplex The paper is jammed in the
duplex tray.
(See Paper jams on page 145.)
Jam Rear The paper is jammed in the back
of the machine.
(See Paper jams on page 145.)
Jam Inside The paper is jammed inside the
machine.
(See Paper jams on page 145.)
Jam MP Tray The paper is jammed in the MP
tray of the machine.
(See Paper jams on page 145.)
Jam Tray 1
Jam Tray 2
The paper is jammed in the paper
tray of the machine.
(See Paper jams on page 145.)
Error Message Cause Action
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