Brother MFC-9120CN User Manual

Troubleshooting and routine maintenance
129
C
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this. (See Unprintable area
on page 17.)
The machine is not printing or has
stopped printing.
Press Job Cancel.
As the machine cancels the job and clears it from the memory it may produce an
incomplete printout.
Scanning difficulties
Difficulties Suggestions
TWAIN errors appear while
scanning.
Make sure that the Brother TWAIN driver is chosen as the primary source. In
PaperPort™ 11SE, click File, Scan or Get Photo and choose the Brother TWAIN
driver.
OCR does not work. Try increasing the scanning resolution.
Network scanning does not work. See Network difficulties on page 130.
Cannot scan. (For MFC-9320CW only) Contact your administrator to check your Secure
Function Lock Settings.
Software difficulties
Difficulties Suggestions
Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
The machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide
on the CD-ROM.)
Paper handling difficulties
Difficulties Suggestions
The machine does not load paper.
The LCD shows No Paper or a
Paper Jam message.
 If there is no paper, load a new stack of paper into the paper tray.
 If there is paper in the paper tray, make sure it is straight. If the paper is curled,
you should straighten it. Sometimes it is helpful to remove the paper, turn the
stack over and put it back into the paper tray.
 Reduce the amount of paper in the paper tray, and then try again.
 Make sure that manual feed mode is not chosen in the printer driver.
 Clean the paper pick-up roller. See Cleaning the paper pick-up rollers
on page 163.
 If the LCD shows the Paper Jam message and you still have a problem, see
Paper jams on page 149.
The machine does not feed paper
from the manual feed slot.
 Make sure that Manual is chosen in the printer driver.
 Make sure the paper or print media is loaded properly in the manual feed slot.
See Loading paper in the manual feed slot on page 13.
Printing difficulties (continued)
Difficulties Suggestions

Brother MFC-9120CN Specifications

General

Duplex printing	No
Print technology	LED
Maximum resolution	600 x 2400 DPI
Economical printing	Yes
Time to first page (black, normal)	15 s
Time to first page (color, normal)	16 s
Print speed (black, normal quality, A4/US Letter)	16 ppm
Scan to	E-mail, e-mail, FTP, Image, OCR
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Input color depth	48 bit
Maximum scan area	216 x 356 mm
Output color depth	24 bit
Image formats supported	BMP, PNG
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
N-in-1 copy function (N=)	2
Time to first copy (black, normal)	19 s
Time to first copy (color, normal)	24 s
Copy speed (black, normal quality, A4)	16 cpm
Faxing	Color faxing
Fax memory	500 pages
Modem speed	33.6 Kbit/s
Fax transmission speed	2 sec/page
Fax speed dialing (max numbers)	200
Paper input type	Paper tray
Total input capacity	250 sheets
Total output capacity	100 sheets
Auto document feeder (ADF) input capacity	35 sheets
Memory slots	1
Maximum internal memory	576 MB
Sound power level (standby)	30 dB
Sound pressure level (printing)	53 dB
Display	LCD
Market positioning	Business
Display number of lines	2 lines
Display number of characters	16
Dimensions (WxDxH)	491 x 428 x 401 mm
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	copy, fax, print, scan
Standard interfaces	Ethernet, USB 2.0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (off)	11 W
Power consumption (standby)	75 W
Power consumption (average operating)	480 W
Paper tray media types	Bond paper, Plain paper, Recycled paper
Paper tray media weight	60 - 105 g/m²
Non-ISO print media sizes	Letter
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Multi-purpose tray media types	Bond paper, Envelopes, Heavyweight paper, Labels, Plain paper, Recycled paper
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 163 g/m²
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Package weight	29000 g
Maximum duty cycle	- pages per month
Page description languages	BR-Script 3, PCL 6
Mac operating systems supported	Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion
Windows operating systems supported	Windows 2000, Windows 2000 Professional, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Sustainability certificates	ENERGY STAR