Brother MFC-J1010DW User Manual

Home > Troubleshooting
Troubleshooting
If you think there is a problem with your machine, first check each of the items below, then try to identify the
problem, and follow our troubleshooting tips.
You can correct most problems yourself. If you need additional help, visit support.brother.com for the latest FAQs
and troubleshooting tips:
1. Visit support.brother.com.
2. Click FAQs & Troubleshooting and search for your model name.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's protective parts have been removed.
• The ink cartridges are installed correctly.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless connection is
set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link indicator is
blinking.
• The machine's LCD is displaying messages.
If you did not solve the problem with the checks, identify the problem and then see Related Information.
Related Information
• Error and Maintenance Messages
• Document Jams
• Printer Jam or Paper Jam
• If You Are Having Difficulty with Your Machine
• Check the Machine Information
• Reset Your Machine
Related Topics:
• Paper Handling and Printing Problems
• Telephone and Fax Problems
• Other Problems
• Network Problems
• AirPrint Problems
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Brother MFC-J1010DW Specifications

General

Duplex printing	Yes
Print technology	Inkjet
Maximum resolution	1200 x 6000 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	10 s
Print speed (black, normal quality, A4/US Letter)	17 ppm
Envelopes sizes	C5, Com-10, DL, Monarch
Paper tray media types	Glossy paper, Plain paper, Recycled paper
Paper tray media weight	64 - 220 g/m²
Non-ISO print media sizes	Index card
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO C-series sizes (C0...C9)	C5
Photo paper sizes (imperial)	3.5x5, 4x6, 5x7, 5x8 \
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	64 - 300 g/m²
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Ethernet LAN	No
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	64-bit WEP, 128-bit WEP, AES, EAP-FAST, EAP-TLS, EAP-TTLS, HTTPS, IPPS, PEAP, SSID, SSL/TLS, TKIP, WPA-PSK, WPA2-PSK
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print
Internal memory	128 MB
Duplex copying	-
Maximum copy resolution	1200 x 1200 DPI
Copy speed (black, normal quality, A4)	11.5 cpm
Copy speed (color, normal quality, A4)	4 cpm
Display	LCD
Control type	Buttons, Touch
Product color	Grey, White
Display diagonal	2.67 \
Market positioning	Home & office
Scan to	E-mail, File, Image, OCR
Scanner type	Flatbed & ADF scanner
Optical scanning resolution	1200 x 2400 DPI
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks, Mac OS X 11.0 Big Sur
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019
Windows operating systems supported	Windows 10, Windows 11, Windows 8
Fax transmission speed	14400 sec/page
Sustainability certificates	Blue Angel
Package depth	249 mm
Package width	477 mm
Package height	457 mm
Package weight	9700 g
Cables included	AC
Bundled software	NewSoft Presto! PageManager 9 Brother iPrint & Scan, ScanSoft Paperport 14 SE.
Printing colors	Black, Cyan, Magenta, Yellow
Duplex functions	Print
Maximum duty cycle	- pages per month
Number of print cartridges	4
Total input capacity	170 sheets
Total output capacity	50 sheets
Paper tray 1 input capacity	150 sheets
Total number of input trays	2
Auto document feeder (ADF) input capacity	20 sheets
Harmonized System (HS) code	84433100

Weight and Dimensions

Depth	343 mm
Width	400 mm
Height	172 mm
Weight	8100 g