Brother MFC-J1010DW

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Home > Troubleshooting > Document Jams

Document Jams

• Document is Jammed in the Top of the ADF Unit

• Document is Jammed inside the ADF Unit

• Remove Paper Scraps Jammed in the ADF

• Error and Maintenance Messages

385

Main Page

Table of Contents2
Before You Use Your Machine7
Definitions of Notes8
Notice - Disclaimer of Warranties (USA and Canada)9
Trademarks10
Open Source Licensing Remarks11
Copyright and License12
Important Notes13
Introduction to Your Machine14
Before Using Your Machine15
Control Panel Overview16
LCD Overview20
Touchscreen LCD Overview21
Settings Screen Overview24
Navigate the Touchscreen26
Set the Ready Screen27
Set Default Function Screens28
Enter Text on Your Brother Machine29
Access Brother Utilities (Windows)31
Uninstall the Brother Software and Drivers (Windows)32
USB / Ethernet Port Locations on Your Brother Machine33
Paper Handling34
Load Paper35
Load Paper in the Paper Tray36
Unprintable Area48
Paper Settings49
Acceptable Print Media52
Load Documents58
Load Documents in the Automatic Document Feeder (ADF)59
Load Documents on the Scanner Glass61
Unscannable Area62
Print63
Print from Your Computer (Windows)64
Print a Photo (Windows)65
Print a Document (Windows)66
Cancel a Print Job (Windows)67
Print more than One Page on a Single Sheet of Paper (N in 1) (Windows)68
Print as a Poster (Windows)69
Print on both Sides of the Paper Automatically (Automatic 2-Sided Printing) (Windows)70
Print as a Booklet Automatically (Windows)73
Print a Color Document in Grayscale (Windows)75
Prevent Smudged Printouts and Paper Jams (Windows)76
Use a Preset Print Profile (Windows)77
Change the Default Print Settings (Windows)80
Print Settings (Windows)81
Print from Your Computer (Mac)85
Print Using Brother Iprint&Scan (Windows/Mac)86
Print Photos or Documents Using Brother Iprint&Scan (Windows/Mac)87
Print on both Sides of the Paper Automatically Using Brother Iprint&Scan (Automatic 2-Sided Printing)(Windows/Mac)89
Print more than One Page on a Single Sheet of Paper Using Brother Iprint&Scan (N in 1) (Windows/Mac)91
Print a Color Document in Grayscale Using Brother Iprint&Scan (Windows/Mac)92
Print an Email Attachment93
Scan95
Scan Using the Scan Button on Your Machine96
Scan Photos and Graphics97
Save Scanned Data to a Folder as a PDF File100
Scan to an Editable Text File Using OCR103
Save Scanned Data as an Email Attachment106
Web Services for Scanning on Your Network (Windows 7, Windows 8.1, and Windows 10)109
Change Scan Settings Using Brother Iprint&Scan113
Scan Using Brother Iprint&Scan (Windows/Mac)114
Scan from Your Computer (Windows)115
Scan Using Nuance ™ Paperport ™ 14SE or Other Windows Applications116
Scan Using Windows Fax and Scan121
Scan from Your Computer (Mac)125
Copy126
Copy a Document127
Enlarge or Reduce Copied Images129
Sort Copies131
Make Page Layout Copies (N in 1 or Poster)132
Copy on both Sides of the Paper (2-Sided Copy)136
Copy an ID Card139
Copy Settings141
Fax145
Send a Fax146
Send a Fax from Your Brother Machine147
Send a Fax Manually150
Send a Fax at the End of a Conversation151
Send the same Fax to more than One Recipient (Broadcasting)152
Send a Fax in Real Time155
Send a Fax at a Specified Time (Delayed Fax)156
Change the Fax Auto Redial Setting157
Cancel a Fax in Progress158
Check and Cancel a Pending Fax159
Fax Options160
Receive a Fax162
Receive Mode Settings163
Set Easy Receive169
Fax Preview170
Shrink Page Size of an Oversized Incoming Fax174
Set the Fax Receive Stamp175
Receive a Fax at the End of a Telephone Conversation176
Memory Receive Options177
Remote Fax Retrieval185
Voice Operations and Fax Numbers191
Voice Operations192
Store Fax Numbers200
Set up Broadcasting Groups206
Dial Access Codes and Credit Card Numbers211
Telephone Services and External Devices213
Voice Mail214
Distinctive Ring215
Caller ID220
Voice over Internet Protocol (Voip/Telephone Line Interference)222
External TAD (Telephone Answering Device)223
External and Extension Telephones227
Fax Reports233
Set the Transmission Verification Report's Style234
Set the Fax Journal's Interval Period235
Pc-Fax237
PC-FAX for Windows238
PC-FAX for Mac257
Network258
Supported Basic Network Features259
Configure Network Settings260
Configure Network Settings Using the Control Panel261
Wireless Network Settings262
Use the Wireless Network263
Use Wi-Fi Direct281
Enable/Disable Wireless LAN286
Print the WLAN Report287
Network Features291
Print the Network Configuration Report292
Reset the Network Settings to Factory Default293
Brother Management Tools294
Security295
Before Using Network Security Features296
Configure Certificates for Device Security297
Supported Security Certificate Features298
Step by Step Guide for Creating and Installing a Certificate299
Create a Self-Signed Certificate300
Create CSR and Install a Certificate from a Certificate Authority (CA)301
Import and Export the Certificate and Private Key305
Manage Multiple Certificates308
Use SSL/TLS309
Introduction to SSL/TLS310
Manage Your Network Machine Securely Using SSL/TLS313
Print Documents Securely Using SSL/TLS318
Use IEEE 802.1X Authentication for a Wired or a Wireless Network320
What Is IEEE 802.1X Authentication321
Configure IEEE 802.1X Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser)322
IEEE 802.1X Authentication Methods324
Lock the Machine Settings from the Control Panel325
About Using Memory Security326
About Using TX Lock330
Mobile/Web Connect334
Brother Web Connect335
Brother Web Connect Overview336
Online Services Used with Brother Web Connect339
Set up Brother Web Connect341
Scan and Upload Documents Using Brother Web Connect349
Download and Print Documents Using Brother Web Connect351
Faxforward to Cloud or E-Mail355
Airprint358
Airprint Overview359
Before Using Airprint (Macos)360
Print Using Airprint361
Scan Using Airprint (Macos)364
Send a Fax Using Airprint (Macos)365
Mopria ® Print Service366
Brother Mobile Connect367
Print with Near-Field Communication (NFC)368
Brother Iprint&Scan for Windows and Mac369
Brother Iprint&Scan Overview for Windows and Mac370
Troubleshooting371
Error and Maintenance Messages372
Transfer Your Faxes or Fax Journal Report385
Error Messages When Using the Brother Web Connect Feature389
Document Jams391
Document Is Jammed in the Top of the ADF Unit392
Document Is Jammed Inside the ADF Unit393
Remove Paper Scraps Jammed in the ADF394
Printer Jam or Paper Jam395
Paper Is Jammed Inside and in the Front of the Machine (Jam Inside/Front)396
Paper Is Jammed in the Front of the Machine (Jam Front)401
Paper Is Jammed in the Back of the Machine (Jam Rear)404
If You Are Having Difficulty with Your Machine406
Paper Handling and Printing Problems407
Telephone and Fax Problems413
Other Problems419
Network Problems421
Airprint Problems429
Check the Machine Information430
Reset Your Machine431
Reset Functions Overview432
Routine Maintenance433
Replace the Ink Cartridges434
Clean Your Brother Machine437
Clean the Scanner438
Clean the Print Head from Your Brother Machine440
Clean the Print Head Using Web Based Management442
Clean the Print Head from Your Computer (Windows)443
Clean the Machine's LCD445
Clean the Outside of the Machine446
Clean the Machine's Printer Platen447
Clean the Paper Feed Rollers448
Clean the Base Pad449
Clean the Paper Pick-Up Rollers450
Check Your Brother Machine451
Check the Print Quality452
Check the Print Alignment from Your Brother Machine455
Check the Ink Volume457
Monitor Machine Status from Your Computer (Windows)459
Monitor Machine Status Using Brother Iprint&Scan (Windows/Mac)464
Correct the Paper Feed to Clear Vertical Lines466
Change the Print Options to Improve Your Print Results467
Pack and Ship Your Machine468
Machine Settings471
Change Machine Settings from the Control Panel472
In the Event of Power Failure (Memory Storage)473
General Settings474
Save Your Favorite Settings as a Shortcut490
Print Reports493
Settings and Features Tables496
Change Machine Settings Using Web Based Management519
What Is Web Based Management520
Access Web Based Management521
Set or Change a Login Password for Web Based Management523
Set up Your Machine's Address Book Using Web Based Management524
Appendix525
Specifications526
Supply Specifications532
Brother Help and Customer Support533

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