Brother MFC-J1010DW User Manual

Home > Troubleshooting > Error and Maintenance Messages > Error Messages When Using the Brother
Web Connect Feature
Error Messages When Using the Brother Web Connect Feature
Your Brother machine displays an error message if an error occurs. The most common error messages are
shown in the chart.
You can correct most errors yourself. If you need more tips, go to your model's FAQs & Troubleshooting page
at support.brother.com.
Connection Error
Error Messages
Cause Action
(MFC-J1010DW/MFC-J1012DW)
Connection Error 02
(MFC-J1170DW)
Connection Error 02
The machine is not connected to a
network.
(MFC-J1010DW/MFC-J1012DW)
• Verify that the network connection
is good.
• If WEB was pressed soon after
the machine was turned on, the
network connection may not have
been established yet. Wait and try
again.
(MFC-J1170DW)
• Verify that the network connection
is good.
• If the Web or Apps option was
pressed soon after the machine
was turned on, the network
connection may not have been
established yet. Wait and try
again.
(MFC-J1010DW/MFC-J1012DW)
Connection Error 03
(MFC-J1170DW)
Connection Error 03
• Network or server settings are
incorrect.
• There is a problem with the
network or server.
(MFC-J1010DW/MFC-J1012DW)
• Confirm that network settings are
correct, or wait and try again later.
• If WEB was pressed soon after
the machine was turned on, the
network connection may not have
been established yet. Wait and try
again.
(MFC-J1170DW)
• Confirm that network settings are
correct, or wait and try again later.
• If the Web or Apps option was
pressed soon after the machine
was turned on, the network
connection may not have been
established yet. Wait and try
again.
(MFC-J1010DW/MFC-J1012DW)
Connection Error 07
(MFC-J1170DW)
Connection Error 07
Date and time settings are incorrect. Set the date and time correctly. Note
that if the machine's power cord is
disconnected, the date and time
settings may have reset to factory
settings.
383

Brother MFC-J1010DW Specifications

General

Duplex printing	Yes
Print technology	Inkjet
Maximum resolution	1200 x 6000 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	10 s
Print speed (black, normal quality, A4/US Letter)	17 ppm
Envelopes sizes	C5, Com-10, DL, Monarch
Paper tray media types	Glossy paper, Plain paper, Recycled paper
Paper tray media weight	64 - 220 g/m²
Non-ISO print media sizes	Index card
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO C-series sizes (C0...C9)	C5
Photo paper sizes (imperial)	3.5x5, 4x6, 5x7, 5x8 \
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	64 - 300 g/m²
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Ethernet LAN	No
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	64-bit WEP, 128-bit WEP, AES, EAP-FAST, EAP-TLS, EAP-TTLS, HTTPS, IPPS, PEAP, SSID, SSL/TLS, TKIP, WPA-PSK, WPA2-PSK
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print
Internal memory	128 MB
Duplex copying	-
Maximum copy resolution	1200 x 1200 DPI
Copy speed (black, normal quality, A4)	11.5 cpm
Copy speed (color, normal quality, A4)	4 cpm
Display	LCD
Control type	Buttons, Touch
Product color	Grey, White
Display diagonal	2.67 \
Market positioning	Home & office
Scan to	E-mail, File, Image, OCR
Scanner type	Flatbed & ADF scanner
Optical scanning resolution	1200 x 2400 DPI
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks, Mac OS X 11.0 Big Sur
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019
Windows operating systems supported	Windows 10, Windows 11, Windows 8
Fax transmission speed	14400 sec/page
Sustainability certificates	Blue Angel
Package depth	249 mm
Package width	477 mm
Package height	457 mm
Package weight	9700 g
Cables included	AC
Bundled software	NewSoft Presto! PageManager 9 Brother iPrint & Scan, ScanSoft Paperport 14 SE.
Printing colors	Black, Cyan, Magenta, Yellow
Duplex functions	Print
Maximum duty cycle	- pages per month
Number of print cartridges	4
Total input capacity	170 sheets
Total output capacity	50 sheets
Paper tray 1 input capacity	150 sheets
Total number of input trays	2
Auto document feeder (ADF) input capacity	20 sheets
Harmonized System (HS) code	84433100

Weight and Dimensions

Depth	343 mm
Width	400 mm
Height	172 mm
Weight	8100 g