Brother MFC-J1010DW User Manual

Home > Troubleshooting > Printer Jam or Paper Jam > Paper is Jammed in the Back of the Machine (Jam
Rear)
Paper is Jammed in the Back of the Machine (Jam Rear)
If the LCD displays [Jam Rear], follow these steps:
1. Unplug the machine from the AC power outlet.
IMPORTANT
(MFC-J1010DW/MFC-J1012DW)
Before you unplug the machine from the power source, you can transfer your faxes that are stored in the
machine's memory to your computer or another fax machine so you will not lose any important
messages.
2. Pull the paper tray (1) completely out of the machine as shown by the arrow.
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3. Pull the two green levers inside the machine to release the jammed paper.
Depending on the paper size, it is easier to remove the jammed paper from the front of the machine rather
than from the back of the machine.
4. Squeeze both levers (1), and then open the Jam Clear Cover at the back of the machine.
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5. Slowly pull the jammed paper out of the machine.
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Brother MFC-J1010DW Specifications

General

Duplex printing	Yes
Print technology	Inkjet
Maximum resolution	1200 x 6000 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	10 s
Print speed (black, normal quality, A4/US Letter)	17 ppm
Envelopes sizes	C5, Com-10, DL, Monarch
Paper tray media types	Glossy paper, Plain paper, Recycled paper
Paper tray media weight	64 - 220 g/m²
Non-ISO print media sizes	Index card
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO C-series sizes (C0...C9)	C5
Photo paper sizes (imperial)	3.5x5, 4x6, 5x7, 5x8 \
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	64 - 300 g/m²
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Ethernet LAN	No
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	64-bit WEP, 128-bit WEP, AES, EAP-FAST, EAP-TLS, EAP-TTLS, HTTPS, IPPS, PEAP, SSID, SSL/TLS, TKIP, WPA-PSK, WPA2-PSK
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print
Internal memory	128 MB
Duplex copying	-
Maximum copy resolution	1200 x 1200 DPI
Copy speed (black, normal quality, A4)	11.5 cpm
Copy speed (color, normal quality, A4)	4 cpm
Display	LCD
Control type	Buttons, Touch
Product color	Grey, White
Display diagonal	2.67 \
Market positioning	Home & office
Scan to	E-mail, File, Image, OCR
Scanner type	Flatbed & ADF scanner
Optical scanning resolution	1200 x 2400 DPI
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks, Mac OS X 11.0 Big Sur
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019
Windows operating systems supported	Windows 10, Windows 11, Windows 8
Fax transmission speed	14400 sec/page
Sustainability certificates	Blue Angel
Package depth	249 mm
Package width	477 mm
Package height	457 mm
Package weight	9700 g
Cables included	AC
Bundled software	NewSoft Presto! PageManager 9 Brother iPrint & Scan, ScanSoft Paperport 14 SE.
Printing colors	Black, Cyan, Magenta, Yellow
Duplex functions	Print
Maximum duty cycle	- pages per month
Number of print cartridges	4
Total input capacity	170 sheets
Total output capacity	50 sheets
Paper tray 1 input capacity	150 sheets
Total number of input trays	2
Auto document feeder (ADF) input capacity	20 sheets
Harmonized System (HS) code	84433100

Weight and Dimensions

Depth	343 mm
Width	400 mm
Height	172 mm
Weight	8100 g