Brother MFC-J1010DW User Manual

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Problems
Paper Handling and Printing Problems
If, after reading this table, you still need help, see the latest FAQs & Troubleshooting tips at
support.brother.com.
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Printing Difficulties
Difficulties
Suggestions
No printout (Windows)
Check that the correct printer driver has been installed and selected.
Check to see if the machine's display is showing an error message.
See Related Information: Error and Maintenance Messages.
Check that the machine is online:
• Windows 10, Windows Server 2016, and Windows Server 2019
Click
> Windows System > Control Panel. In the Hardware and Sound
group, click View devices and printers. Right-click the Brother XXX-XXXX
Printer (where XXX-XXXX is the name of your model). Click See what’s
printing. If printer driver options appear, select your printer driver. Click
Printer in the menu bar and make sure Use Printer Offline is not selected.
• Windows 8.1
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware and Sound
group, click View devices and printers. Right-click the Brother XXX-XXXX
Printer (where XXX-XXXX is the name of your model). Click See what's
printing. If printer driver options appear, select your printer driver. Click
Printer in the menu bar and make sure Use Printer Offline is not selected.
• Windows Server 2012 R2
Click Control Panel on the Start screen. In the Hardware group, click View
devices and printers. Right-click the Brother XXX-XXXX Printer (where
XXX-XXXX is the name of your model). Click See what’s printing. If printer
driver options appear, select your printer driver. Click Printer in the menu bar
and make sure Use Printer Offline is not selected.
• Windows Server 2012
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click Settings > Control Panel. In the Hardware group, click
View devices and printers. Right-click the Brother XXX-XXXX Printer
(where XXX-XXXX is the name of your model). Click See what's printing. If
printer driver options appear, select your printer driver. Click Printer in the
menu bar and make sure Use Printer Offline is not selected.
• Windows 7 and Windows Server 2008 R2
Click
(Start) > Devices and Printers. Right-click Brother XXX-XXXX
Printer (where XXX-XXXX is the name of your model) and click See what's
printing. If printer driver options appear, select your printer driver. Click
Printer in the menu bar. Make sure Use Printer Offline is not selected.
• Windows Server 2008
Click
(Start) > Control Panel > Hardware and Sound > Printers. Right-
click Brother XXX-XXXX Printer (where XXX-XXXX is the name of your
model). Make sure Use Printer Online is not listed. If it is listed, click this
option to set the driver Online.
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Brother MFC-J1010DW Specifications

General

Duplex printing	Yes
Print technology	Inkjet
Maximum resolution	1200 x 6000 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	10 s
Print speed (black, normal quality, A4/US Letter)	17 ppm
Envelopes sizes	C5, Com-10, DL, Monarch
Paper tray media types	Glossy paper, Plain paper, Recycled paper
Paper tray media weight	64 - 220 g/m²
Non-ISO print media sizes	Index card
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO C-series sizes (C0...C9)	C5
Photo paper sizes (imperial)	3.5x5, 4x6, 5x7, 5x8 \
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	64 - 300 g/m²
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Ethernet LAN	No
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	64-bit WEP, 128-bit WEP, AES, EAP-FAST, EAP-TLS, EAP-TTLS, HTTPS, IPPS, PEAP, SSID, SSL/TLS, TKIP, WPA-PSK, WPA2-PSK
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print
Internal memory	128 MB
Duplex copying	-
Maximum copy resolution	1200 x 1200 DPI
Copy speed (black, normal quality, A4)	11.5 cpm
Copy speed (color, normal quality, A4)	4 cpm
Display	LCD
Control type	Buttons, Touch
Product color	Grey, White
Display diagonal	2.67 \
Market positioning	Home & office
Scan to	E-mail, File, Image, OCR
Scanner type	Flatbed & ADF scanner
Optical scanning resolution	1200 x 2400 DPI
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.15.3 Catalina, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks, Mac OS X 11.0 Big Sur
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019
Windows operating systems supported	Windows 10, Windows 11, Windows 8
Fax transmission speed	14400 sec/page
Sustainability certificates	Blue Angel
Package depth	249 mm
Package width	477 mm
Package height	457 mm
Package weight	9700 g
Cables included	AC
Bundled software	NewSoft Presto! PageManager 9 Brother iPrint & Scan, ScanSoft Paperport 14 SE.
Printing colors	Black, Cyan, Magenta, Yellow
Duplex functions	Print
Maximum duty cycle	- pages per month
Number of print cartridges	4
Total input capacity	170 sheets
Total output capacity	50 sheets
Paper tray 1 input capacity	150 sheets
Total number of input trays	2
Auto document feeder (ADF) input capacity	20 sheets
Harmonized System (HS) code	84433100

Weight and Dimensions

Depth	343 mm
Width	400 mm
Height	172 mm
Weight	8100 g