Error Message Cause Action
Paper Size Mismatch
You did not set the paper guides in the
tray to the indicators for the paper size
you are using.
2. Make sure you loaded the paper in a
Portrait position, by setting the paper
guides at the indicators for your paper
size.
See Related Information: Load Paper.
3. After you have checked the paper size
and the paper position, press c.
If you are printing from your computer,
make sure the paper size you selected in
the printer driver or in the application you
use to print matches the size of paper in
the tray.
See Related Information: Print Settings
(Windows).
Replace Ink
One or more of the ink cartridges have
reached the end of their lives. The
machine will stop all print operations.
While memory is available, black and
white faxes will be stored in the memory.
If the sending machine has the ability to
convert it, the color fax will be stored in
the memory as a black and white fax.
Replace the ink cartridges.
See Related Information: Replace the Ink
Cartridges.
• You can still scan even if the ink is low
or needs to be replaced.
The maximum number of
devices are already
connected using Wi-Fi
Direct.
The maximum number of mobile devices
are already connected to the Wi-Fi Direct
network when the Brother machine is the
Group Owner.
After the current connection between your
Brother machine and another mobile
device has shut down, try to configure the
Wi-Fi Direct settings again. You can
confirm the connection status by printing
the Network Configuration Report.
See Related Information: Print the
Network Configuration Report.
Tray not detected
The paper tray is not completely inserted. Slowly push the paper tray completely into
the machine.
Paper or a foreign object has prevented
the paper tray from being inserted
correctly.
Pull the paper tray out of the machine,
and remove the jammed paper or foreign
object. If you cannot find or remove the
jammed paper, see Related Information:
Printer Jam or Paper Jam.
Tray Settings
This message is displayed when the
setting to confirm the paper type and size
is enabled.
To not display this confirmation message,
change the setting to Off.
See Related Information: Change the
Check Paper Setting.
Wrong Ink Cartridge
The ink cartridge model number is not
compatible with your machine.
Verify whether the cartridge model
number will work with your machine.
Wrong Ink Color
An ink cartridge has been installed in the
wrong position.
Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their correct
positions.
MFC-J1170DW
Error Message
Cause Action
B&W Print Only
One or more of the color ink cartridges
have reached the end of their lives.
You can use the machine in black & white
mode for approximately four weeks
depending on the number of pages you
print.
Replace the ink cartridges.
See Related Information: Replace the Ink
Cartridges.
Although the Cause column lists options
for using the machine after this error
371
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