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All in One Printer
MFC-J5830DW
Brother MFC-J5830DW User Manual
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Home >
T
roubleshooting
> Printer Jam or Paper Jam
Printer Jam or Paper Jam
Locate and remove the jammed paper
.
•
Paper is Jammed in the Front of the Machine
•
Paper is Jammed in the Back of the Machine
•
Remove Paper Scraps
•
Error and Maintenance Messages
•
Paper Handling and Printing Problems
645
651
653
Table of Contents
Default Chapter
1
Important Notice
1
Table of Contents
2
Before You Use Your Brother Machine
8
Definitions of Notes
9
Notice - Disclaimer of Warranties (USA and Canada)
10
Trademarks
11
Important Note
12
Introduction to Your Brother Machine
13
Before Using Your Machine
14
Control Panel Overview
15
Touchscreen LCD Overview
18
New Information from Brother
26
Settings Screen Overview
28
Navigate the Touchscreen
31
Set the Ready Screen
33
Set the Default Screen of the Copy and Scan Mode
34
Access Brother Utilities (Windows ® )
35
Uninstall the Brother Software and Drivers (Windows ® )
36
Paper Handling
37
Load Paper
38
Load Paper in Paper Tray #1 / Paper Tray #2
39
Load Paper in the Multi-Purpose Tray (MP Tray)
56
Load Paper in the Manual Feed Slot
61
Unprintable Area
65
Paper Settings
66
Acceptable Paper and Other Print Media
72
Recommended Print Media
73
Brother Paper
73
Paper Type and Size for each Operation
78
Load Documents
82
Load Documents in the Automatic Document Feeder (ADF)
83
Load Documents on the Scanner Glass
85
Unscannable Area
86
Print
87
Print from Your Computer (Windows ® )
88
Print a Photo (Windows ® )
89
Print a Document (Windows ® )
90
Cancel a Print Job (Windows ® )
91
Print more than One Page on a Single Sheet of Paper (N in 1) (Windows ® )
92
Print as a Poster (Windows ® )
93
Print on both Sides of the Paper Automatically (Automatic 2-Sided Printing) (Windows ® )
94
Print as a Booklet Automatically (Windows ® )
97
Print a Color Document in Grayscale (Windows ® )
99
Prevent Smudged Printouts and Paper Jams (Windows ® )
100
Use a Preset Print Profile (Windows ® )
101
Change the Default Print Settings (Windows ® )
104
Print Settings (Windows ® )
105
Print from Your Computer (Macintosh)
110
Print a Photo (Macintosh)
111
Print a Document (Macintosh)
112
Print on both Sides of the Paper Automatically (Automatic 2-Sided Printing) (Macintosh)
113
Print more than One Page on a Single Sheet of Paper (N in 1) (Macintosh)
114
Print a Color Document in Grayscale (Macintosh)
115
Prevent Smudged Printouts and Paper Jams (Macintosh)
116
Print Options (Macintosh)
117
Print Data Directly from a USB Flash Drive
123
Compatible USB Flash Drives
124
Print Photos Directly from a USB Flash Drive
125
Print a PDF File Directly from a USB Flash Drive
138
Scan
140
Scan Using the Scan Button on Your Brother Machine
141
Scan Photos and Graphics
142
Save Scanned Data to a Folder as a PDF File
145
Save Scanned Data to a USB Flash Drive
148
Scan Multiple Business Cards and Photos (Auto Crop)
153
Scan to an Editable Text File Using OCR
155
Scan to Email Attachment
158
Send Scanned Data to an Email Server
161
Scan to FTP
164
Scan to Network (Windows ® )
170
Web Services for Scanning on Your Network
178
And Windows ® 10)
178
Change Scan Button Settings from Controlcenter4 (Windows ® )
183
Change Scan Button Settings from Controlcenter2 (Macintosh)
187
Scan from Your Computer (Windows ® )
191
Scan Using Controlcenter4 Home Mode (Windows ® )
192
Scan Using Controlcenter4 Advanced Mode (Windows ® )
209
Scan Using Nuance ™ Paperport ™ 14 or Other Windows ® Applications
227
Scan Using Windows ® Photo Gallery or Windows ® Fax and Scan
232
Install Bookscan Enhancer and Whiteboard Enhancer (Windows ® )
236
Scan from Your Computer (Macintosh)
237
Scan Using Controlcenter2 (Macintosh)
238
Scan Using TWAIN-Compliant Applications (Macintosh)
255
Configure Scan Settings Using Web Based Management
259
Set the Scan Job Email Report Using Web Based Management
260
Copy
261
Copy a Document
262
Sided Copy
263
Enlarge or Reduce Copied Images
265
Sort Copies
267
Make Page Layout Copies ( N in 1 or Poster)
268
Copy on both Sides of the Paper (2-Sided Copy)
272
Copy an ID Card
275
Use the Ledger Copy Shortcuts
277
Copy in Ink Save Mode
280
Copy Options
282
Use Preset Copy Settings
287
Fax
289
Send a Fax
290
Send a Fax from Your Brother Machine
291
Fax Resolution
292
Send a 2-Sided Fax from the ADF
295
Send a Fax Manually
296
Send a Fax at the End of a Conversation
297
Send the same Fax to more than One Recipient (Broadcasting)
298
Send a Fax in Real Time
302
Send a Fax at a Specified Time (Delayed Fax)
303
Change the Fax Auto Redial Setting
305
Cancel a Fax in Progress
306
Check and Cancel a Pending Fax
307
Fax Options
308
Color Setting
309
Receive a Fax
310
Receive Mode Settings
311
Choose the Correct Receive Mode
313
Fax Preview
318
Shrink Page Size of an Oversized Incoming Fax
324
Set the Fax Receive Stamp
325
Receive a Fax at the End of a Telephone Conversation
326
Memory Receive Options
327
Windows Only
333
Remote Fax Retrieval
338
Voice Operations and Fax Numbers
344
Voice Operations
345
Special Line Considerations
348
Store Fax Numbers
353
Set up Groups for Broadcasting
360
Dial Access Codes and Credit Card Numbers
365
Telephone Services and External Devices
367
Voice Mail
368
Distinctive Ring
369
Caller ID
373
Voice over Internet Protocol (Voip/Telephone Line Interference)
375
External TAD (Telephone Answering Device)
376
External and Extension Telephones
380
Operation from External and Extension Telephones
382
Fax Reports
386
Set the Transmission Verification Report's Style
387
Set the Fax Journal's Interval Period
388
Pc-Fax
390
PC-FAX for Windows
391
PC-FAX for Macintosh
414
Network
417
Supported Basic Network Features
418
Network Management Software and Utilities
419
Learn about Network Management Software and Utilities
420
Additional Methods of Configuring Your Brother Machine for a Wireless Network
421
Before Configuring Your Brother Machine for a Wireless Network
422
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup ™ (WPS)
423
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup ™ (WPS)
424
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast
427
Configure Your Machine for an Enterprise Wireless Network
430
Use Wi-Fi Direct
435
Advanced Network Features
447
Print the Network Configuration Report
448
Fax Using the Internet (I-Fax)
449
Configure and Operate LDAP Search
471
Synchronize Time with the SNTP Server Using Web Based Management
475
Technical Information for Advanced Users
479
Reset the Network Settings to Factory Default
480
Print the WLAN Report
481
Security
484
Before Using Network Security Features
485
Secure Function Lock 3.0
486
Before Using Secure Function Lock 3.0
487
Configure Secure Function Lock 3.0 Using Web Based Management
488
Scan Using Secure Function Lock 3.0
489
Configure Public Mode for Secure Function Lock 3.0
490
Additional Secure Function Lock 3.0 Features
491
Register a New ID Card Using Machine's Control Panel
492
Manage Your Network Machine Securely Using SSL/TLS
493
Certificates and Web Based Management
494
Import and Export the Certificate and Private Key
512
Import and Export a Ca Certificate
515
Send or Receive an Email Securely
519
Configure Email Sending or Receiving Using Web Based Management
520
Send an Email with User Authentication
521
Send or Receive an Email Securely Using SSL TLS
522
Use IEEE 802.1X Authentication for a Wired or a Wireless Network
524
What Is IEEE 802.1X Authentication
525
Configure IEEE 802.1X Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser)
526
IEEE 802.1X Authentication Methods
528
Mobile/Web Connect
529
Brother Web Connect
530
Brother Web Connect Overview
531
Online Services Used with Brother Web Connect
532
Conditions for Using Brother Web Connect
534
Set up Brother Web Connect
538
Scan and Upload Documents Using Brother Web Connect
548
Upload a Document from an External Memory Device Using Brother Web Connect
550
Download and Print Documents Using Brother Web Connect
552
Download and Save a Document to an External Memory Device Using Brother Web Connect
556
Faxforward to Cloud or E-Mail
558
Outline, Scan, and Copy or Cut Parts of Your Documents Using Brother Web Connect
562
Noteprint and Notescan
572
Google Cloud Print
580
Google Cloud Print ™ Overview
581
Before Using Google Cloud Print
582
Print from Google Chrome ™ or Chrome os
588
Print from Google Drive ™ for Mobile
589
Print from Gmail ™ Webmail Service for Mobile
590
Airprint
591
Airprint Overview
592
Before Using Airprint
593
Print Using Airprint
596
Scan Using Airprint
600
Send a Fax Using Airprint (for MFC Models)
603
Mobile Printing for Windows
606
Mopria ® Print Service
607
Brother Iprint&Scan
608
Near-Field Communication (NFC)
609
Controlcenter
610
Controlcenter4 (Windows ® )
611
Change the Operation Mode in Controlcenter4 (Windows ® )
612
Scan Using Controlcenter4 Home Mode (Windows ® )
614
Scan Using Controlcenter4 Advanced Mode (Windows ® )
615
Set up the Brother Machine Using Controlcenter4 (Windows ® )
616
Create a Custom Tab Using Controlcenter4 Advanced Mode (Windows ® )
618
Controlcenter2 (Macintosh)
620
Scan Using Controlcenter2 (Macintosh)
621
Set up the Brother Machine Using Controlcenter2 (Macintosh)
622
Turn on the Autoload Feature (Macintosh)
624
Troubleshooting
625
Error and Maintenance Messages
626
Cannot Detect
633
Transfer Your Faxes or Fax Journal Report
640
Error Messages When Using the Brother Web Connect Feature
645
Document Jams
647
Document Is Jammed in the Top of the ADF Unit
648
Document Is Jammed in the Bottom of the ADF Unit
649
Document Is Jammed Inside the ADF Unit
650
Remove Paper Scraps Jammed in the ADF
651
Printer Jam or Paper Jam
652
Paper Is Jammed in the Front of the Machine
653
Paper Is Jammed in the Back of the Machine
659
Remove Paper Scraps
664
If You Are Having Difficulty with Your Machine
665
Paper Handling and Printing Problems
666
Printing Received Faxes
670
Telephone and Fax Problems
672
Receiving Faxes
673
Sending Faxes
674
Other Problems
678
Network Problems
680
Google Cloud Print ™ Problems
690
Airprint Problems
691
Check the Machine Information
692
Reset Your Brother Machine
693
Reset Functions Overview
694
Routine Maintenance
695
Replace the Ink Cartridges
696
Clean Your Brother Machine
699
Clean the Scanner
700
Clean the Print Head from Your Brother Machine
702
Clean the Print Head from Your Computer (Windows ® )
704
Clean the Print Head from Your Computer (Macintosh)
706
Clean the Machine's LCD
707
Clean the Outside of the Machine
708
Clean the Machine's Printer Platen
710
Clean the Paper Feed Rollers
711
Clean the Base Pad
713
Clean the Paper Pick-Up Rollers
714
Clean the Paper Pick-Up Rollers for Paper Tray #2
716
Check Your Brother Machine
717
Check the Print Quality
718
Check the Print Alignment from Your Brother Machine
721
Check the Print Alignment from Your Computer (Windows ® )
723
Check the Print Alignment from Your Computer (Macintosh)
724
Check the Ink Volume
725
Monitor Machine Status from Your Computer (Windows ® )
727
Monitor Machine Status from Your Computer (Macintosh)
732
Correct the Paper Feed to Clear Vertical Lines
734
Change the Print Setting Options When Having Printing Problems
735
Pack and Ship Your Brother Machine
737
Machine Settings
740
Change Machine Settings from the Control Panel
741
In the Event of Power Failure (Memory Storage)
742
General Settings
743
Set the Time Zone
750
Set Your Station ID
753
Save Your Favorite Settings as a Shortcut
762
Print Reports
766
Print a Report
768
Settings and Features Tables
769
Change Machine Settings from Your Computer
802
Change Machine Settings Using Web Based Management
803
Change the Machine Settings Using Remote Setup
807
Appendix
819
Specifications
820
Print Media Specifications
822
Fax Specifications
823
Copy Specifications
824
Scanner Specifications
824
Printer Specifications
825
Interface Specifications
826
Network Specifications
826
Enter Text on Your Brother Machine
828
Other manuals for Brother MFC-J5830DW
Service Manual
355 pages
Product Safety Guide
20 pages
5
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Brother MFC-J5830DW Specifications
General
Brand
Brother
Model
MFC-J5830DW
Category
All in One Printer
Language
English
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