Brother MFC-J5920DW User Manual

Troubleshooting
75
B
Copying Difficulties
Difficulty Suggestions
Vertical black lines or streaks
appear in copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip. Clean the glass strip, scanner glass, and the white bar and white
plastic above them. (See Cleaning the scanner glass on page 43.)
Black marks or spots appear in
copies.
Black marks or spots on copies are typically caused by dirt or correction fluid on
the scanner glass. Clean the scanner glass and white plastic above it.
(See Cleaning the scanner glass on page 43.)
Poor copy results when using the
ADF.
Try using the scanner glass. (See Using the scanner glass on page 26.)
Fit to Page does not work correctly. Make sure your source document is not skewed.
Reposition the document and try again.
Scanning Difficulties
Difficulty Suggestions
Poor scanning results when using
the ADF.
 Vertical black lines appear in
the scanned data.
Clean the white bar and the glass strip underneath it. (See Cleaning the scanner
glass on page 43.)
Try using the scanner glass. (See Using the scanner glass on page 26.)
PhotoCapture Center Difficulties
Difficulty Suggestions
Removable Disk does not work
correctly.
1 Take out the memory card or USB flash drive and put it back in again.
2 If you have tried “Eject” from within Windows
®
, take out the memory card or
USB flash drive before you continue.
3 If an error message appears when you try to eject the memory card or USB
flash drive, it means the card is being accessed. Wait a while, and then try
again.
4 If all of the above do not work, turn off your PC and machine, and then turn
them on again.
Part of my photo is missing when
printed.
Make sure that Borderless printing and Cropping are turned off.
(See Online User’s Guide.)
Software Difficulties
Difficulty Suggestions
Cannot install software or print.
(Windows
®
)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.

Brother MFC-J5920DW Specifications

General

Type	all in one, copier, printer, scanner
Color	black
Touch Screen	yes
Display Size	3.7 inches
Tray Capacity	580
Automatic Document Feeder Capacity	50 sheets
Paper Size	a4, a5, a6, com10 envelope, custom size, ledger, photo, executive, legal, letter
Paper Handling	250-sheet tray loader, 50-sheet, 80-sheet multipurpose tray
Color Print Speed	20 pages per minute
Mono Print Speed	22 pages per minute
Print Resolution Mono	up to 6000 x 1200
Two-Sided Printing	no
Maximum Number of Pages Per Month	up to 30, 000
Photo Printing	no
Scanner Type	flatbed
Scan Resolution	up to 2400 x 2400
Duplex Scan	yes
Copier Resolution Mono	up to 2400 x 1200
Copier Resolution Color	up to 2400 x 1200
Fax Function	yes
Cartridges	lc20ey, lc20em, lc20ec, lc20ebk
Number Of Cartridges	4
Internal Memory	yes
Memory Card	no
Network	wireless
Connectivity	apple airprint, brother iprint&scan, cortado, ethernet, google cloud print, usb, usb 2.0, wi-fi, wi-fi direct, pictbridge
OS Compatibility	n/a
Mobile Devices Connection	yes

Weight and Dimensions

Height	12.1 inches
Width	19.3 inches
Net Weight	31.7 pounds