Troubleshooting
51
A
Server Error 03
Failed to upload. Unsupported
file or corrupt data. Confirm
data of file.
The file you are trying to upload may
have one of the following problems:
The file exceeds the service’s
limit on number of pixels, file size,
etc.
The file type is not supported.
The file is corrupted.
The file cannot be used:
Check the service's size or format
restrictions.
Save the file as a different type.
If possible, get a new,
uncorrupted version of the file.
Server Error 13
Service temporarily
unavailable. Try again later.
There is a problem with the service
and it cannot be used now.
Wait and try again. If you get the
message again, accessing the
service from a computer to confirm if
it is unavailable.
Authentication Error 01
Incorrect PIN code. Enter PIN
correctly.
The PIN you entered to access the
account is incorrect. The PIN is the
four-digit number that was entered
when registering the account to the
machine.
Enter the correct PIN.
Authentication Error 02
Incorrect or expired ID. Or
this temporary ID is already
used. Enter correctly or
reissue temporary ID.
Temporary ID is valid for 24
hours after it is issued.
The temporary ID that was entered is
incorrect.
Enter the correct temporary ID.
The temporary ID that was entered
has expired. A temporary ID is valid
for 24 hours.
Apply for Brother Web Connect
access again and receive a new
temporary ID, and then use the new
ID to register the account to the
machine. See How to apply for
Brother Web Connect access
on page 7 and How to register and
delete accounts on the machine
on page 9.
Authentication Error 03
Display name has already been
registered. Enter another
display name.
The name you entered as the display
name has already been registered to
another service user.
Enter a different display name.
Registration Error 02
Max Qty of accounts reached.
Try again after deleting
unnecessary accounts.
The maximum number of accounts
(10) has been reached.
Delete any unnecessary or unused
accounts and try again.
ShortCut Error 02
Account is invalid. Please
register account and shortcut
again after deleting this
shortcut.
The shortcut cannot be used
because the account was deleted
after the shortcut was registered.
Delete the shortcut, and then register
the account and shortcut again.
Error Message Cause Action
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