Brother MFC-J985DW Web Connect Guide

Home > Troubleshooting for Brother Web Connect > Error Messages When Using the Brother Web
Connect Feature
Error Messages When Using the Brother Web Connect Feature
Your Brother machine displays an error message if an error occurs. The most common error messages are
shown in the following chart.
You can correct most errors yourself. If, after reading this table, you still need help, the Brother Solutions Center
offers the latest FAQs and troubleshooting tips.
Visit us at
support.brother.com.
Connection Error
Error Messages
Cause Action
(MFC-J460DW/MFC-J480DW/
MFC-J485DW)
Connection Error 02
Network connection failed.
Verify that the network
connection is good.
(DCP-J562DW/DCP-J785DW/
MFC-J680DW/MFC-J880DW/
MFC-J885DW/MFC-J985DW)
Connection Error 02
Network connection failed.
Verify that the network
connection is good.
The machine is not connected to a
network.
• Verify that the network connection
is good.
• If the Web or Apps option was
pressed soon after the machine
was turned on, the network
connection may not have been
established yet. Wait and try
again.
(MFC-J460DW/MFC-J480DW/
MFC-J485DW)
Connection Error 03
Connection failed to server.
Check network settings.
(DCP-J562DW/DCP-J785DW/
MFC-J680DW/MFC-J880DW/
MFC-J885DW/MFC-J985DW)
Connection Error 03
Connection failed to server.
Check network settings.
• Network or server settings are
incorrect.
• There is a problem with the
network or server.
• Confirm that network settings are
correct, or wait and try again later.
• If the Web or Apps option was
pressed soon after the machine
was turned on, the network
connection may not have been
established yet. Wait and try
again.
(MFC-J460DW/MFC-J480DW/
MFC-J485DW)
Connection Error 07
Connection failed to server.
Wrong Date&Time.
(DCP-J562DW/DCP-J785DW/
MFC-J680DW/MFC-J880DW/
MFC-J885DW/MFC-J985DW)
Connection Error 07
Connection failed to server.
Wrong Date&Time.
Date and time settings are incorrect.
Set the date and time correctly. Note
that if the machine's power cord is
disconnected, the date and time
settings may have reset to factory
settings.
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Brother MFC-J985DW Specifications

General

Type	all in one
Color	black
Touch Screen	yes
Display Size	2.7 inches
Tray Capacity	100
Output Tray Capacity	50
Automatic Document Feeder Capacity	20 sheets
Paper Size	legal
Paper Handling	input tray-100 sheets, photo tray-20 sheets, adf-20 sheets, bypass tray-1 sheet
Printing Method	color
Color Print Speed	10 pages per minute
Mono Print Speed	12 pages per minute
First Page Print Time	7 seconds
Print Resolution Mono	up to 6000 x 1200
Print Resolution Color	up to 6000 x 1200
Media Types	bp71gltr, bp71gp20, bp60mpltr
Two-Sided Printing	no
Maximum Number of Pages Per Month	up to 2, 500
Reduction and Enlargement	yes
Photo Printing	yes
Scanner Type	flatbed
Scan Resolution	up to 2400 x 1200
Copier Resolution Mono	up to 2400 x 1200
Copier Resolution Color	up to 2400 x 2400
Fax Function	yes
Cartridges	lc20ebk, lc20ec, lc20em, lc20ey
Number Of Cartridges	4
Number of Ink Tanks	1
Internal Memory	yes
Memory Card	no
Network	wired, wireless
Connectivity	apple airprint, brother iprint&scan, google cloud print, mopria print service, nfc, wi-fi direct
OS Compatibility	pc: windows 10, 8.1, 8, 7, windows vista, xp home, xp professional; windows server 2012, 2012 r2, 2008, 2008 r2, 2003, 2003 r2; mac: os x v10.10.x, 10.9.x, 10.8.5
Mobile Devices Connection	yes

Weight and Dimensions

Depth	16.5 inches
Height	16.5 inches
Width	13.4 inches
Net Weight	18.3 pounds