What to do if the Brother Printer paper feeds through but nothing prints?
If paper feeds through your Brother printer but nothing appears on it, make sure you are using thermal paper and that the print surface faces the back when looking from the front of the printer.
What to do if Brother Printer prints blank pages?
If your Brother printer feeds paper but nothing appears on the paper, ensure you are using thermal paper. Also, the print surface must face the back when looking from the front of the printer. You can also check the print density setting using the Printer Setting Tool.
What to do if my Brother Printer is not detected via Wi-Fi?
If your Brother printer (PJ-773 only) is not detected when establishing a Wi-Fi connection, check that the (Wi-Fi) indicator is lit in blue. If the (Wi-Fi) indicator is flashing or turned off, the Wi-Fi connection is not established. You can also check the Wi-Fi settings, print the printer settings, or specify the correct Wi-Fi settings in the Printer Setting Tool, consulting with the network administrator if needed.
How to reset Brother Printer to factory settings?
To reset your Brother printer and delete the data transferred from a computer or mobile device, follow this procedure: 1. Confirm that the printer is turned off. 2. While holding down the (Feed) button, press the (Power) button three times, and then release the (Feed) button. The POWER indicator starts flashing in orange. 3. Press the (Feed) button three times to reset the printer's communication and device settings to their factory settings and delete all the data transferred to the printer.
Why is the image compressed and stretched on my Brother PJ-763?
If the image is compressed and stretched, make sure the release cover was not left open during printing and is now completely closed. Ensure you are using genuine Brother thermal paper, and that the paper is not wrinkled before loading.
Why is my Brother PJ-763 print quality poor?
If the print quality of your Brother printer is poor, and the printed image is too light or too dark, adjust the print density setting in the printer driver’s dialog box, or in the Printer Setting Tool. Also, ensure that you are using genuine Brother thermal paper.
What to do if the Brother Printer DATA indicator remains green but doesn't print?
If the DATA indicator is lit but your Brother printer isn't printing, it could be due to several reasons. First, the printer might still be processing received data, so wait until it finishes. Ensure paper is loaded; if it is, try removing and reloading it. You can also try turning the printer off and on again. If sending simple ASCII text data, the printer may be waiting for a CR/LF command at the end of lines or a form feed command at the end of the last line. Print another page, or press the (Feed) button. Finally, the printer may have started in mass storage mode; in that case, turn it off and on again.
What to do if the Brother PJ-763 application isn't sending data and the DATA indicator isn't green?
If the DATA indicator on your Brother printer isn't lighting up green when the application sends data, check the connection. For USB, ensure the cable is firmly and correctly connected, and try a different USB cable. For Bluetooth (PJ-762/ PJ-763/PJ-763MFi only), verify the (Bluetooth) indicator is lit blue and specify the correct Bluetooth settings in the Printer Setting Tool. For Wi-Fi (PJ-773 only), check that the (Wi-Fi) indicator is lit blue and specify the correct Wi-Fi settings in the Printer Setting Tool.
Why does the Brother Printer DATA indicator turn off while a page is still in the printer?
If the DATA indicator turns off while a page remains in the Brother printer, the computer or mobile device may not have sent a full page of data, or the wrong page size information, or the size of the loaded paper is wrong. Try printing the document again.
What to do if my Brother PJ-763 Printer is not detected via Bluetooth?
If your Brother printer (PJ-762/PJ-763/PJ-763MFi only) is not detected when establishing a Bluetooth connection, check that the (Bluetooth) indicator is lit in blue. If the (Bluetooth) indicator is flashing or turned off, the Bluetooth connection is not established. Check the Bluetooth settings, print the printer settings, and specify the correct Bluetooth settings in the Printer Setting Tool.
General| Type | Mobile printer |
|---|---|
| Print speed | 8 ppm |
| Print technology | Thermal |
| Maximum resolution | 300 x 300 DPI |
| Bluetooth | Yes |
| Bluetooth version | 2.0+EDR |
| Bluetooth profiles | BIP, HCRP, OPP, SPP |
| USB 2.0 ports quantity | 1 |
| Connectivity technology | Wired & Wireless |
| Product color | Black |
| Flash memory | 6 MB |
| RAM capacity | 32 GB |
| Certification | Citrix ready |
| Non-ISO print media sizes | Letter |
| ISO A-series sizes (A0...A9) | A4, A5 |
| Storage temperature (T-T) | -20 - 60 °C |
| Operating temperature (T-T) | -10 - 50 °C |
| Operating relative humidity (H-H) | 20 - 80 % |
| Wi-Fi | No |
| Package weight | 980 g |
| Cables included | USB |
| Maximum media length | 279.4 mm |
| Maximum printing width | 208.8 mm |
| Harmonized System (HS) code | 84433210 |
Weight and Dimensions| Depth | 55 mm |
|---|---|
| Width | 255 mm |
| Height | 30 mm |
Lists available manuals for download from the Brother Solutions Center.
Instructions for unpacking, connecting, and powering on the printer.
Guide on installing, removing, charging, and connecting to external power.
Steps for loading paper and guide to installing necessary software.
Methods to connect via USB, Bluetooth, and Wi-Fi.
Covers printing from PCs, Macs, mobile devices, and driver options.
Guide to using the P-touch Editor software for creating layouts.
Using tools to transfer templates and manage data.
Using P-touch Transfer Express to transfer templates.
Guide to updating the printer driver and firmware.
How to configure network settings like IP address.
Managing printer settings via a web browser.
Technical details and specifications of the printer models.
Common problems and solutions for printer issues.
List of supported network protocols and security features.
Explanations of networking terms and concepts.
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