44
ZTKS0162 / Z31928 / 04
Troubleshooting
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Indicator Possible reason Solution By
Nitrogen ice in the 
helium vessel.
Times between 
pumping and 
flushing were too 
long; remaining 
nitrogen was boiling 
off during pumping 
and got frozen dur-
ing flushing.
1. Warm up the magnet coil 
with warm helium gas 
through the precooling 
tube until the whole coil is 
at 90 K or above.
2. Repeat pumping and 
flushing and carefully 
check with the dipstick to 
be sure that the helium 
vessel is completely 
empty (no liquid nitrogen 
or frozen nitrogen).
Bruker Service
Transfer of liquid 
helium does not 
start.
Empty transpor-
tation dewar .
Refill or replace transportation 
dewar.
Bruker Service
The transfer 
pressure in the 
transportation dewar 
is too low.
Increase the transfer 
pressure.
Bruker Service
The transportation 
dewar is leaky, no 
transfer pressure 
built up.
Check the transportation 
dewar for leakage. Re-tighten 
all connections.
Bruker Service
The siphon or the 
helium transfer line 
are blocked with ice.
Check the siphon and helium 
transfer line for blockages, 
remove ice with warm helium 
gas.
Bruker Service
The cooling down of 
the magnet coil does 
not continue 
although helium is 
transferred.
The helium transfer 
line is defective.
Check the helium transfer line 
for icing. If there are cold 
spots visible, replace the 
helium transfer line.
Bruker Service
The extension piece 
is not mounted on 
the helium transfer 
line.
Mount the extension piece on 
the helium transfer line. 
Check the helium transfer line 
to be inserted completely into 
the siphon.
Bruker Service