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Help

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

platform to register the new identity (i.e. send a text to 00000 from the product

that you changed the Send & Receive numbers).

You can then send and receive text messages from more than one product.

Text has previously been sent and received but you are now only receiving voice

spoken text messages, from number 0845 6021111.

• This may be due to your line being de-registered at the text service centre.

Please see page 63 and repeat instructions to register to receive and send

text messages.

Further help and advice for text queries on BT lines:

• BT Residential customers – call 151, choose option 2, when prompted by the

Fault Management Service select option 2, enter your phone number on the

handset and wait to speak to a customer adviser.

• BT Business Customers – call 152, choose option 2, when prompted by the Fault

Management Service select option 2, enter your phone number on the handset

and wait to speak to a customer adviser.

• For other telephone service providers please contact their customer services.

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