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39
Product support
Help is always at hand
Troubleshooting
Potential cause / solution
No power
The remote control
does not work
Is the power lead connected to the mains socket correctly?
Does the socket that is being used have power?
Has the internal DVD battery been charged?
Is the battery exhausted?
Has the battery been correctly fitted?
Are there obstacles in the between the remote and the
sensor on the DVD player or the remote too far away from
the sensor?
The DVD player
does not play
Has the player been switched on at the OFF/ON switch on
the side of the player?
Has the disc been loaded upside down?
Is the region code and disc type compatible with the DVD
player?
Is the DVD rating above the parental level set?
Is the disc dirty or damaged?
Is the disc dirty or damaged?
Some picture distortion is normal during rapid advance or
reverse
Has the correct aspect display been selected for the DVD
being used? See set up menu.
No, poor, or
intermittent sound
Has the mute button on the remote control been pressed?
Is the player volume set at minimum?
Have earphones been plugged into the earphone socket?
Are the connection cables correctly fitted and undamaged?
Note: there is no sound output during pause / frame advance
/ slow and search functions
Skip / Search
function does not
work
Some discs are programmed so that these functions do not
work in certain sections e.g. during warnings or during display
of legal information.
Single chapter discs do not permit the use of skip function
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